Click here for latest updates about Coronavirus and your holiday.
We understand that the situation is unsettling so we will continue to monitor it as it develops and will follow the latest Government advice.
The GOV.UK website contains the most up to date information here.
If you are currently due to make a final balance payment on your upcoming holiday please continue to do so.
Please be advised that the following can be offered if your holiday does not go ahead due to Government Advice or legislation.
- Transfer your booking to a later date during 2020 with a similar value or pay the difference.
- Transfer your booking to the same date during 2021 or a different date and pay the difference. 2021 prices are the same as 2020.
- For holidays due from June 1st 2020, you can have a refund if your holiday cannot go ahead due to UK Government advice.
- If you have booked through an agent, you should contact them direct.
We are currently working with customers that are due to travel in April and May so please do not contact us yet if you are travelling in June or July.
In these trying times we just wanted to offer a few words of assurance for those guests planning to visit us later in the year, or next year.
Alvechurch Boat Centres, or ABC Leisure Group as we a are now known, have been around since the 1970’s and have weathered many a storm.
These are troubling times for everyone and we are facing an unprecedented situation. We have a small team, working from home, working through the bookings from the early part of the season. We would like to thank our fantastic customers who have been so patient – it is a mammoth task. We would like to ask those of you due to travel beyond June to hold off for now. Once we know what the situation is for later in the year we will be in touch.
Covid-19 has to be everybody’s priority right now, but it will pass. When it does we will still be here offering you the best way to escape on the water.
In the meantime please stay safe and follow the Government advice and we look forward to greeting you as soon as we can.
All the very best
The ABC Team
If your holiday is due to start with us before the end of April 2020, please do not travel.
We are sorry to announce that, in light of social distancing, the UK Government’s advice to complete essential travel only and the most recent advice to remain in your primary residence, we will not be able provide some breaks as previously planned.
The latest government advice is as follows:
"This guidance is for people planning to visit second homes or holiday premises during the coronavirus (COVID-19) pandemic.
Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not taking these steps puts additional pressure on communities and services that are already at risk."
Taking into consideration the UK Government’s latest advice regarding COVID-19 (Coronavirus), we have taken the decision to close / defer all ABC Boat Hire holidays effective immediately until 30th April 2020. If you are due to visit us today (23rd March 2020), it is important that you do not travel to us. We will contact you as soon as possible. As always, the safety and health of our team and guests is one of our top priorities and we have taken this difficult decision in support of the UK Government recommendations. We know this will be very disappointing for lots of our guests, and we assure you that this decision has not been taken lightly.
If you are due to visit us between now and the above date, unfortunately this does mean we won’t be able to provide your break as previously planned. We are in the process of contacting all guests directly – please do not contact us. Please wait to be contacted by us. This will allow us to operate as smoothly as possible.
Please accept our sincerest apologies for this.
We will endeavour to contact you as soon as possible. We hope you’ll understand we need to prioritise guests with holidays soonest. It may take us a little bit longer than normal to get in touch with you and we do thank you for your patience during this time.
We will attempt to telephone you in the first instance – if we aren’t able to reach you, we will leave a voicemail and send you an e-mail. Please ensure you are vigilant in checking Junk / Spam folders.
If your holiday is not affected by the above time period, please do not contact us regarding your holiday in relation to COVID-19. We do advise you keep an eye on our website.
We understand this is upsetting and disappointing news for our guests, and we do extend our sincerest apologies.
However, the safety and well-being of both our guests and our team remain an important priority for us and this is not a decision we have taken lightly.
Again, please accept our sincerest apologies that we have needed to take this decision.
We will be in touch with you if your holiday is in the affected dates – we will be having to make a large number of calls during this time and we please ask and thank you for your understanding and patience.
We are currently experiencing high call and email volumes.
Please do not contact us unless you are due to travel before 25th May 2020. We are prioritising our responses to those that are due to travel soonest. We are open for business and fulfilling holidays currently. However, if you have decided that you do not wish to travel we are assisting customers to transfer holidays to later in the year.