So don't take our word for it, see what thousands of our customers are saying about us!
It was absolutely fantastic cant wait to book again
13 Oct 2020
Brilliant week on the mon and Brecon canal, fantastic scenery, lovely towns and village's, nice pub's along the way and a great boat
13 Oct 2020
The boat was clean, well equipped and spacious. Instructions were clear and user-friendly. Only reason for taking 1 star off was the requirement to return the boat by 8am on the final day - this wasn't practical and there were no 'nice' mooring spots near the Wharf, so we ended up bringing the boat back one night early and missing out on our final night on the boat (no point spending a night in a canal boat parked up by an industrial estate!). A later return time and/or guidance on where to moor up the night before that is still pleasant (before you get into the more immediate vicinity of the Wharf) would have resolved this.
13 Oct 2020
Fabulous staff from Catherine in the booking office to everyone on site brilliant see you again
13 Oct 2020
On arrival at Alvechurch Marina we were given the wrong configuration of boat. I booked a boat that had 2 permanent double beds left up all the time, we were issued with a boat that had 1 permanent double bed & one in the sitting area that converted to a double bed. This was most inconvenient as my wife is disabled & had to keep moving to different rooms. The lock keys issued by the company did not work on the Wolverhampton locks. The waterproof clothing issued only went to size large & did not fit any of us. We found the Black Country Ring filthy with plastic bottles, floating black bags full of rubbish, old clothes, shopping trolleys etc. Compared to our last boat holiday the waterways have definitely become disgusting & not being cared for. We will not be going on a further boat holiday until some improvements are made in tidying up the canals.
13 Oct 2020
I have used Alvechurch in the past and have hired from other Marinas or used other companies in Scotland for Loch and river cruisers. Golden Eagle was in a VERY tired condition with the Hatch over the Galley leaking badly, flooding the area on the first night's heavy rain. We held up for several hours above Blackpole Locks while someone from the boatyard came out to seal the hatch. We then continued and experienced further heavy rain and despite the attempted repair the hatch continued to pour water. We had to run the heating almost constantly to dry the floors. We rang Worcester to explain and asked if it could be dealt with when we reached Alvechurch, which we did not make until after closing. Next morning we reported in to the office who had no notification that we had any problems. The maintenance engineer had been deployed to another remote job and we had to sit in the Marina for most of the morning until someone became available to seal the hatch . A permanent repair was eventually completed and we had no further leaks. The springing in the beds and benches was worn out and offered no support when sitting or sleeping. Some of the wardrobe door latches did not work and had to be gaffer taped shut to stop them banging. The Vacuum cleaner filter was solid with caked dust and reduced suction to almost zero.( We cleaned, washed and dried this so that we could leave the boat in a clean condition). The hooks for the wet weather gear in the aft compartment were bent almost straight so that when any garment was hung up, it landed on the floor. Our Main complaint is that we lost a days cruising time waiting for repairs. This meant that we could not complete the Stourport ring or go into Birmingham and return. Because of the lost day, we could not then complete the Droitwich Ring because by the time we arrived there, the Severn was in spate so we had to come back.
13 Oct 2020
We thought the boat was excellent. Fitted out very nicely with comfortable beds and furnishings. Good size bathrooms.
13 Oct 2020
Our first narrowboat experience and we loved it. The boat was very clean and.hand over was first class. We enjoyed it that much we have booked again for early 2021.
13 Oct 2020
Excellent reception, instruction and canal boat
13 Oct 2020
Boat handled well and staff extremely helpful
13 Oct 2020
Boat was lovely but in need of a little TLC.
13 Oct 2020
Staff friendly and well organised boat clean and had what we needed to make our holiday a success.
13 Oct 2020
Excellent customer service. Boats in fantastic condition. Good value for money. Staff very friendly and helpful. We would really recommend this company 😁
13 Oct 2020
As always, a brilliant holiday. Few things with the boat but that's down to personal preferences and years of experience..
13 Oct 2020
Friendly staff. Good boat. Good value. Easy handover and return.
13 Oct 2020
