Reviews

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So don't take our word for it, see what over 2000 of our customers are saying about us! 

Your recent holiday on Thrush - Redwing from Wrenbury

From the moment that we arrived, the staff were friendly and courteous. The handover was comprehensive and fully informative. The boat was in good condition, comfortable and well-equipped. We had a couple of reasons to call the office during the trip, and both our questions were expertly handled. For some reason, we required a toilet tank pump out (unexpected as there were only 4 of us on a 6 birth boat- maybe one of the tanks wasn’t fullly emptied at the start). This was efficiently arranged, and conducted as planned. The canal trip itself was lovely, the scenery wonderful, tunnels, locks and aqueducts. Would thoroughly recommend. Suggestion would be to provide walkie-talkie for communication between stern and bow of boat, also on the narrow stretches of canal

09 Jun 2018

Carolyn

Thank you for the wonderful comments, we so pleased to hear that you enjoyed your holiday and that you were impressed with the service that you received from Wrenbury. Your suggestion has been forwarded to our boat building team! We hope to welcome you aboard in the future.

15 Jun 2018

Your recent holiday on Swallow - Red Sea Swallow from Goytre Wharf

Very picturesque canal, comfortable narrowboat, half decent weather, good company ......... and some pleasant pubs along the way.

09 Jun 2018

Carolyn

Glad to here that you enjoyed your time cruising on the beautiful Mon & Brec! We hope you will be back for another holiday with us again soon.

15 Jun 2018

Your recent holiday on Grebe - Pied Billed Grebe from Gayton

Perfect for two people and well equipped.

09 Jun 2018

Carolyn

We're happy to hear that you chose the ideal boat for you. We look forward to seeing you again soon.

15 Jun 2018

Your recent holiday on Duck - Black Duck from March Wharf

Lovely boat. Well equipped.

09 Jun 2018

Carolyn

Glad to hear that you enjoyed your time on our new Duck Class! Thank you for the feedback.

15 Jun 2018

Your recent holiday on Kestrel - American Kestrel from Gailey Wharf

Excellent says everything.

09 Jun 2018

Carolyn

Wow, thank you for the lovely feedback! We look forward to seeing you again soon.

15 Jun 2018

Your recent holiday on Grebe - Horned Grebe from Gailey Wharf

Great Narrowboat-Travel; boat in good condition, but showing signs of long year's use

08 Jun 2018

Carolyn

Thank you for your feedback, glad to hear you enjoyed your holiday.

15 Jun 2018

Your recent holiday on Wren - Carolina Wren from March Wharf

Excellent Boat. Well turned out. This was my fourth Wren and the best. Little extra touches like cleats near the bow each side and rudder modifications

08 Jun 2018

Carolyn

Lovely feedback, thank you! We're pleased to hear that you enjoyed all of our new features on the Wren Class. We look forward to welcoming you back aboard soon.

15 Jun 2018

Your recent holiday on Nene - Bragi from Gailey Wharf

The reception staff who showed us to the boat were very friendly and helpful. The boat was clean and provided everything we needed, even complementary tea and coffee to welcome us aboard. We were first time boaters in our 70's but Dave the engineer who instructed us on all aspects of the boat and how to handle and manoeuvre it took away any feeling of apprehension or stress with his friendly but professional approach and cheerful banter. We, together with our dear Jack Russell Molly, had a very enjoyable experience which we will hopefully repeat in the future.

08 Jun 2018

Carolyn

We're so pleased that the staff at Gailey were able to calm any nerves you may have had on your first trip and that you and Molly had a wonderful holiday. We hope that you will be back to see us again soon.

15 Jun 2018

Your recent holiday on Medway - Ragnar from Whitchurch Marina

Great boat lovey route no problems

08 Jun 2018

Carolyn

It sounds as though you had a lovely holiday, thank you for the feedback!

15 Jun 2018

Your recent holiday on Swan - Whistling Swan from Hilperton

Despite a last minute change of marina and boat the staff at Hilperton dealt with it very well. We particularly enjoyed meeting Darren who explained operating the boat etc very clearly indeed and with patience and humour.

08 Jun 2018

Carolyn

Thank you for such lovely feedback, which will be forwarded to the staff at Hilperton Marina. We hope you enjoyed your new route! We look forward to seeing you again soon.

15 Jun 2018

Your recent holiday on Eagle - Tawny Eagle from Blackwater Meadow Marina

All factors conspired to give the ideal experience, weather, scenery, boat, staff, etc. A slight downside was the fact that one toilet filled up after only 3 days, was it emptied fully beforehand? But staff were very helpful and friendly whenever we made contact. The weather was glorious with some cool nights for relief until the last morning when it drizzled in sympathy with our sadness at it being the last day. \the boat was excellent even though it was 12+ year old; well designed. Brilliant - thanks.

07 Jun 2018

Carolyn

It sounds as if you had a perfect holiday, there's no better place to be than on the canal when the sun is shining! We hope to welcome you back again soon.

15 Jun 2018

Your recent holiday on Eagle - Bonellis Eagle from Gayton

Great holiday. Boat a little tired

07 Jun 2018

Carolyn

Thank you for your feedback, great to hear that you enjoyed your holiday!

15 Jun 2018

Your recent holiday on Weaver - Streaked Weaver from Blackwater Meadow Marina

It was a very good experience, thoroughly enjoyed it. Would definitely do it again.

07 Jun 2018

Carolyn

Great feedback, thank you! We look forward to helping you plan your next holiday.

15 Jun 2018

Your recent holiday on Gull - Audouins Gull from Gayton

Everything from the first contact with the office staff during booking, through the technical handover on the day, and the boat itself was excellent, but with one major exception, and one minor: the instruction we were given on the first day about lock operation was totally inadequate. Despite having never used a lock before I believe I knew more before the session than I was taught during it. The member of staff involved did not seem to understand her subject at all. We were effectively left to find out for ourselves, which we did with trial and error and large amounts of assistance from other crews. The minor criticism relates to the instructional film that we had to watch. I understand that it is necessary but we had all seen it at least once online beforehand. We were expected to watch it in the middle of a busy shop/office environment and I had to ask for chairs for my elderly parents. It is unreasonable to ask them to stand through a 25 minute film. Is there a small room available where this could be done in comfort and without distraction? I believe these are important issues that need addressing, but I want to add that this did not cloud our enjoyment of the holiday, which overall was excellent.

07 Jun 2018

Carolyn

We're pleased that overall you found your handover to be excellent. However, it is very disappointing to hear that you found the lock demonstration to be inadequate and that you were not offered chairs for your parents. Your comments have been forwarded to the Marina to help them to improve this area of the handover. Most of our Marina's are small but where possible the handover is carried out away from the shop. We hope that you will be enjoying another adventure with us again soon!

15 Jun 2018

Your recent holiday on Lark - Grays Lark from Whitchurch Marina

Boat in tip-top condition, very friendly staff.

07 Jun 2018

Carolyn

Glad to hear that you enjoyed our Lark Class with all of it's additional features! We hope to see you again soon.

15 Jun 2018