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Actual holiday was very nice, except spoilt by rainy start and finish! Perhaps a bigger boat next time for 4 people and some small maintenance issues. Would do it again 😀
10 Nov 2019
Thank you for your feedback and video. It is a shame that you experienced some wet weather at the beginning and end of your holiday, we hope you had some dry days in between! We are thrilled to hear that you enjoyed your holiday and we look forward to welcoming you again in the future.
15 Nov 2019
Great company to deal with informative staff and good boats
10 Nov 2019
Very friendly and professional. When we did have a problem with the boat with some carpentry needed in the saloon, it was efficiently resolved.
09 Nov 2019
Clean and tidy boat. Plenty big enough for the four of us. Engine and heating both perfect.
09 Nov 2019
good value
08 Nov 2019
Boat was excellent, staff at marina were lovely. Weather was mixed. Had a great time.
07 Nov 2019
The boat was good, with almost everything we needed on board and almost nothing didn't work. One major deficiency - the water hose on Desert Lark didn't fit the taps (specifically at Linlithgow) Other deficiencies were all minor. Weird shortfalls like no decent sharp knife and empty salt and pepper containers??
07 Nov 2019
Thank you for your review, which we have sent to the Marina Manager at Falkirk for her feedback. The water hose on Desert Lark is the same as on all of our boats and should fit all water points - since your holiday there has been a report of a faulty tap on the Union Canal so perhaps this is why you had a problem at Linlithgow. The itinerary on board has been checked and all knives have now been sharpened. Salt and pepper pots are provided but for hygiene reasons they are empty so if customers would like to use them they will need to fill them themselves. We are pleased you enjoyed your holiday and we hope you will be back for another holiday with us again soon!
15 Nov 2019
A relaxing break despite the best efforts of the weather. We had a couple of technical hitches, one which was resolved over the 'phone and the other required a visit from a mechanic who arrived within 45 minutes and had us back up and running 30 minutes later. Excellent support ! The kids complained about the WiFi speed but that's to be expected, particularly when you're cruising through the countryside.
07 Nov 2019
I have been using ABC for 25 years they remain efficient effective and pleasant to do business with. They have never let me down, just the sort of company I like to do business with.
07 Nov 2019
Thank you for such wonderful feedback. Customer service is our priority and we are delighted to hear that a loyal customer like yourself, feels we are doing a great job! We look forward to helping you plan your next adventure!
08 Nov 2019
First time on a canal boat, had a really enjoyable week with the family. Will definitely be back in the near future for a couple of weeks.
07 Nov 2019
Wonderful weekend break, wish we could have done longer!!
07 Nov 2019
We had a great time and had fun. Initially we were going to to do a shorter route but decided to complete the Birmingham ring. I think we bit off a little too much for a 4 night holiday and given the fact we had to get the boat back by 0930 on the fifth day. The country side was beautiful but as we got to the locks leading into the city centre and started to work our way up, there were a fair few Ne'er-do-wells floating about which made it feel a little edgy. That said we reached Gas St as dark descended and order was restored. I would definitely recommend and use ABC again to explore different routes.
07 Nov 2019
Very friendly upon arrival boat very clean easy to find location 1 problem accured but was felt with very quickly.
07 Nov 2019
The marina and all staff were brilliant. We were caught in a traffic jam following an accident on the M1 meaning we wouldn't arrive until gone 5.30 but staff stayed back to let us onto the boat, show us how things worked and to arrange a handover the following morning instead. This was really good as we'd been panicking that we'd not be able to get on the boat that night if we were too late. The boat was great. The bedding and towels were of very good quality but a few things in the kitchen could do with updating. For example, the fridge had a broken door compartment so you couldn't get anything bigger than a single pint of milk to stay in it when you opened the door (and it wasn't a big fridge so this space was needed), the bowels were so small you couldn't even get a kids portion of cereal in them and there was no slotted spoon, just a ladle. They are not huge things, but if these were improved the boat would have definitely been given 5 stars. The two routes we picked were really nice (Crick & return, then Fenny Stratford & return). The Crick route was our favourite as we did a staircase lock and the scenery was nicer as it was all out in the countryside, but it was also good to do the Fenny Stratford route going through bigger towns as it gave a good contrast on what you'll find along the canals. And obviously both routes had some great pubs along the way, our favourites being The Wharf at Bugbrooke and The Navigation Inn near Cosgrove. All in all it was a great week away and something we'll definitely do again!
07 Nov 2019
Thank you for your feedback, which we will forward to our team at Gayton. We are thrilled you enjoyed your holiday and your chosen routes, especially the pubs! We look forward to welcoming you and your crew again in the future.
08 Nov 2019
1sr time on a canal boat and really enjoying the experience. We were given good training before setting off which meant for a smooth operation of the boat and locks.
07 Nov 2019
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