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Overall brilliant. A few points of general feedback: Our boat wasn't ready at 2.30pm & we had to wait about an hour. Advice about how long the hot water tank lasted/took to refill would have been nice as would advice about any party member needing to leave early as one of our party (due to family illness) headed back on a bike to find the gates were closed & didn't receive a very warm welcome by the night warden!
23 Apr 2019
Thank you for your feedback. We are happy to hear that you enjoyed your holiday on board Tundra Swan from Gayton. We do aim to get customers underway as quickly as possible and understand that it can be frustrating to be delayed. You are always welcome to call the Marina on the day of your hire to see if your boat will be ready any earlier than 2:30pm. But this can be difficult during busier perioids. The keys to the gate would have been on the set of keys for your boat, and this should have explained to you beforehand. We will pass your comments on to the marina and we look forward to seeing you again soon.
24 Apr 2019
Amazing from start to finish, staff were fantastic great demonstration and even helped with loading of our Tesco shop.
23 Apr 2019
Regular customer but didn't get the discount
23 Apr 2019
Thank you for your feedback. As you booked through an Agent we couldn't offer you the loyalty discount as well as online discount you received. We hope to see you again soon.
23 Apr 2019
An awesome time again, we have used ABC Boat hire many times now over the years. Gailey Wharf provides a great location with access to so many routes and the staff there are friendly and knowledgeable. Would definitely recommend.
23 Apr 2019
well maintained boat nicely furnished plenty of kitchen equipment staff very helpful will possibly be going again next year
23 Apr 2019
Excellent service throughout
23 Apr 2019
Thank you for your feedback and the great picture! We are delighted to hear that you found the service from the booking team, all the way through to the team at Worcester marina to be excellent. We look forward to welcoming you aboard again soon.
24 Apr 2019
Brilliant all round. Very relaxing 😎
23 Apr 2019
We were crew of 7 on the Great Owl & did the Black Country ring in great weather. Couple of problems with the boat that were remediated fantastically by the yard with a smile on their faces very swiftly - thank you. Boat was a little less comfortable & felt more cramped than previous experiences, with access to seating arrangements only from one end & need to bring cushions from elsewhere to support backs. Never understand galley kitchens that create a bottle-neck & would have preferred a "U shaped" but always a trade off when selecting a boat for a larger than 6 crew. Liked the plentiful number of 240v plug sockets. Would go again with same company & this base has good starting point, great parking & lots of trolleys to get bags to & fro boat with staff & engineers keen to engage in positive manner.
23 Apr 2019
Thank you for your feedback. We are pleased to hear that you enjoyed your holiday and had great weather to accompany you on the Black Country ring. We are glad that our team at Alvechurch were able to assist you when needed and that you found the equipment and staff at the marina to be helpful. When looking at boats we do advise our customers to look at them before hand so you can see the layout options and also have a look at the virtual tour. We would be happy to assist you in booking the right boat for you on your next holiday. We hope to see you again soon.
24 Apr 2019
Generally a good experience. Staff were great!
23 Apr 2019
Facilities on the boat were really good including the kitchen equipment.
23 Apr 2019
Second time we have done this and loved it again. The only minor thought (which is out of your control is the litter in the canals) we got the kids a little fishing net and a bag each and gave them a challenge of filling their bag with litter from the canal. We thought it would be a good idea for the hire company’s to issue each child a bag and a net and say if they fill the bag with canal litter they will get a prize at the end of the week (badge/ice cream/certificate etc)
23 Apr 2019
Thank you for your feedback, we're so pleased you enjoyed your holiday as much the second time! What a fantastic suggestion, I will ensure it is forwarded to our Management team. We hope to see for again soon.
23 Apr 2019
Well appointed boat but the beds were harder and smaller that expected - not helped by the 4 degree list to port that the boat had.
23 Apr 2019
Great team helping guide us on where to go and how to handle the boat
23 Apr 2019
Great experience a must do for all even if your not sure a canal holiday is for you. Highly recommend ABC Boat Hire
23 Apr 2019
We hired a 66ft boat from Hilperton for 4 night. The boat was well equipped, clean and was perfect for our trip. Staff were very efficient and helpful. We set off from Hilperton and cruised to Bath and back over the 5 days, it was an amazing experience and one that we will definitely be repeating. You can tell when it’s been a successful holiday, enjoyed by all when nobody wants to leave. Thank you to everyone at ABC for making our first canal holiday a special one with plenty of memories to treasure.
23 Apr 2019
Thank you for your feedback and the great picture. We are pleased to hear that you enjoyed your time on Swainsons Thrush and that you were impressed with everything on board. We are happy to hear that you found our team at Hilperton to be so helpful and efficient. It sounds like you picked the perfect route for your holiday and we are delighted that you had such a great time on your first canal holiday. We look forward to seeing you again soon.
24 Apr 2019
