So don't take our word for it, see what thousands of our customers are saying about us!
Boat was very nice and the canal was fantastic. We had a weekend and went down onto the river at bath and back. It was confortable for time as it's quite on the canal in October. The down side was one toilet showed needing pump out after around 20 hours and the other after around 48 at the start of the Sunday. We were dropping the boat off Sunday night so managed but this caused a lot of stress. Not clear why this happened. We used toilet paper that was only 2 ply and non quilted as instructed so we wounder if the pump out never happened on turn round. Mentioned it when dropping the boat off and got told "Maybe the sensor got blocked".......
22 Oct 2018
Thank you for your feedback. All of our boats are pumped out as part of the turnaround schedule. There is censor within the tank, which dictates when the red light shows and on occasions this can be obscured and give a false reading. The second light will have then come on due to there being 8 of you all using the second toilet. It is a shame that this caused your crew stress and we hope it didn't spoil your holiday overall. It is great to hear that liked your boat and that you enjoyed the beautiful Kennet & Avon Canal. We hope you will all be back for another holiday with us again soon.
26 Oct 2018
friendly team responded to issues really quickly
22 Oct 2018
Thank you for your feedback, we're pleased to hear that our team at Wrenbury looked after you and supported you when necessary. We hope we will be able to welcome you back again soon.
24 Oct 2018
Nice boat, only problem was the shower didn’t work properly. Helpful marina staff. Great location on Llangollen canal.
22 Oct 2018
Thank you for your feedback, we hope that the marina staff were able to assist you with getting the shower to work properly and that this didn't affect your holiday too much. It's great to hear that you enjoyed the beautiful Llangollen Canal and we look forward to welcoming you back again in the future!
24 Oct 2018
Overall excellent, However, I have deducted one star due to the layout of the bathroom rendering the toilet for anyone other than a child practically unusable, had the heating been on anyone attempting to sit would have been badly burned by the radiator!!! and as for the mattress on the double bed, possibly THE most uncomfortable I have ever not slept on in my life, but I believe that on the bed at least the mattresses would have been replaced had someone before us complained.
22 Oct 2018
Thank you for your feedback which has been forwarded to our boat building team as well as the Marina. We're pleased that you found the holiday excellent apart from the issues you have raised and we hope to welcome you back aboard again soon.
24 Oct 2018
The boat was well equipped and very well presented. However the engine cold starting in the morning was difficult in that a considerable amount of cranking was required before the engine started in spite of having the glow plugs on for 30 seconds as instructed - this caused some unnecessary anxiety. This was reported to the hire base on returning the boat - I suggested that the glow plugs be checked! Also I considered the fuel charge of £60.11 was somewhat excessive on top of the hire charge of the hire charge of £456.47.Bearing in mind it was for only 4days cruising (a total of 23 hours 45 minutes cruising time and 2 hours heating on 3 evenings).I have hired from you on previous occasions and hope to do so again in the future.
22 Oct 2018
Thank you for your feedback. In the colder months of the season we would expect a small charge for fuel on top of the £50 deposit, especially with a cruising time of 28 hours. The Marina have confirmed that the glow plugs did need changing after your hire and they appreciate that this must have been frustrating for you. Our Customer Services team will contact you directly. We look forward to seeing you again soon.
12 Nov 2018
As first timers, quite late in life, it was a never before experience and, with hindsight, we are glad we took the plunge. Figuratively speaking of course.. Particularly enjoyed the camaraderie with those out and about on the canals
22 Oct 2018
It is never too late to experience a canal boat holiday! We're pleased you had a great holiday and that you enjoyed meeting fellow narrowboater's who are always happy to offer advice to first time boaters. We hope you will be back for another holiday with us again soon.
24 Oct 2018
Just a,fantastic all round holiday
22 Oct 2018
Thank you for your feedback and for the brilliant photo; your dog looks like it is enjoying the adventure! We hope you will be back to see us again soon.
24 Oct 2018
Everything about this holiday was great, highly recommended
22 Oct 2018
Thanks you for the feedback, it sounds as if you had an amazing time! We look forward to welcoming you back again soon.
24 Oct 2018
Very good holiday - boat now getting 'old'
22 Oct 2018
Thank you for your feedback, which we will forward to the Marina. We're pleased you enjoyed your holiday and hope to welcome you again soon.
26 Oct 2018
Det var en härlig semestertripp. 2 par i en båt för 6 personer innebar gott om utrymme, 2 sovrum med var sin toa och en sittgrupp/kök som alltid var ledigt. En bra utrustad båt, allt fanns på plats! Vi gick hela sträckan Wrenbury-Llangollen tur-och-retur, kanske lite långt med tanke på uppresan som tog 1/3 så lång tid som beräknat pga motström och löv i propellern. Turen i sig var avkopplande, lugnt och behagligt, härliga vyer. När regnet kom fanns regnkläder o paraply ombord och med värmen ombord var det inga problem med fukt och kyla trots att det var mitten av oktober.
22 Oct 2018
Thank you for your feedback and the great pictures. It sounds like you had a great holiday on board Hermit Thrush and the boat was well equipped, spacious and provided you with everything you needed for a comfortable and relaxing holiday. We are glad to hear that you found the experience so calm and relaxing and you were able to see many great sights on the Llangollen canal. Though you suffered some rain, we are happy that you were able to use the waterproofs and umbrellas provided, but it looks like you had mostly good weather! We look forward to seeing you again soon.
23 Oct 2018
staff very friendly, good hand over and informative of boat
22 Oct 2018
Thank you for your feedback. We are delighted to hear that you found our team at Wrenbury to be so friendly and informative. And they helped you in enjoying your holiday on board Black Woodpecker. We look forward to seeing you again soon.
23 Oct 2018
Excellent! Kind stuff, nice boat, well equipped. We love our holiday on this boat.
22 Oct 2018
Thank you for your feedback. It is great to hear that you enjoyed an excellent holiday from Hilperton and our team there were able to provide you with a great service. We are delighted that you found the Yellow Warbler to be well equipped and that you loved your time on board. We look forward to seeing you again soon.
23 Oct 2018
Wonderful weekend. Completed Droitwich mini ring. Staff so helpful with instructions and advice. Boat was impeccably clean. Everything from ABC was first class: service, boat and experience. Would highly recommend!
21 Oct 2018
Thank you for your great feedback. We are delighted to hear that you enjoyed a wonderful weekend on board the White Tailed Eagle and cruising the Droitwich mini ring. We are glad to hear that you found our team so helpful and knowledgeable. We are happy that we were able to provide you with a first class service and hope to welcome you aboard again soon.
23 Oct 2018
The guide book timing for the trip was over optimistic as to how long it would take to go up the canal, turned out to be harder work than expected. I enjoyed the trip but Sofia found it too much.
21 Oct 2018
Thank you for your feedback. It is unfortunate to hear that a member of crew found it too much and that you found the timings to be over optimistic. We do advise customers when booking to research the the route they are planning to take, whether this be by speaking to our team at the marina. Or reading our blogs on our website to get an understanding of what can be expected on certain routes. We are glad you were still able to enjoy the holiday and look forward to seeing you again soon.
23 Oct 2018
The whole experience from start to finish was excellent. Training was clear but concise. Facilities were excellent, made our holiday very comfortable.
21 Oct 2018
Thank you for your feedback. We are delighted to hear that you received clear and concise training from our team at Blackwater Meadow. And that you found the facilities excellent, which made your holiday very comfortable. We are happy to hear that you enjoyed the whole experience and we hope to see you again soon.
23 Oct 2018
