So don't take our word for it, see what thousands of our customers are saying about us!
The boat was perfect for our needs, all the staff from the handover to the lock operation were friendly & helpful and the scenery beautiful. Shame about the canal closures but we got to see everything we wanted to anyway.
01 Oct 2018
Thank you for your feedback, we're pleased to hear that you were impressed by our team at Falkirk and that you enjoyed the route to Edinburgh and back. We look forward to seeing you all again soon.
08 Oct 2018
Almost everything was thought of. Would have to be really picky to find a negative.
01 Oct 2018
Thank you for your feedback, we are always looking for ways to improve our customers holiday experience and welcome suggestions! We're really pleased to hear that the team at Blackwater looked after you so well and we look forward to welcoming you back again soon.
08 Oct 2018
The boat was clean, comfortable and well equiped. It fell down on a leak at the stern (not stern gland) which flooded the engine compartment in one night stop. An emergency callout engineer pumped, dried and restarted we then had to pump the bilge hourly. This was a known fault on "Imperial Eagle".This also forced us into the situation of potentially polluting the waterway! We found that having to run the engine both to start and run the heating at night unsatisfactory and would suggest that the engine start and heating batteries should be seperated, it is non-sensicle to have them on the same system.
01 Oct 2018
Thank you for your feedback, which has been forwarded to the Marina so that they can investigate the issues you have raised. We're pleased that you found your boat clean and comfortable and we look forward to welcoming you all back again soon.
08 Oct 2018
Friendly, efficient staff. Well equipped boats. We've used ABC on many occasions and they're always there at the end of the phone, even if it's just for advice. Would have been useful to have known about lock restrictions before we arrived, but we adjusted our schedule accordingly.
01 Oct 2018
Thank you for your feedback. It's great to hear that you have received good customer service on many occasions from ABC and that you have found our staff friendly and efficient. Although we do contact customers who may be affected by stoppages prior to their holiday it is part of the boat handover to discuss any restrictions that may be in place at the time of the holiday. We do also encourage our guests to check the Canal & River Trust website when planning their route or of course they can contact the Marina at any time leading up to the holiday. We look forward to helping you plan your next adventure with us!
08 Oct 2018
Lovely frequency team. Great experience all around.
01 Oct 2018
Thank you for your feedback, it's great to hear that you found our team at Rugby friendly and that you enjoyed your holiday experience. We look forward to welcoming you again in the future!
08 Oct 2018
This was my 5th holiday with ABC, this time around, the boat had a broken cooker. Only two dials worked so spent the time cooking on one ring only. Also the design of this boat was not as easy to work with as other boats in the past. (Not the configuration at fault, but the design) that said, we had a fantastic holiday and will most certainly book again. The only other issue was with the handover. We arrived at 4:15pm because traffic was herendous. We called at 3pm to advise. Having driven 7 hours without stopping (it should have taken 3 1/2 hours) we were headed the keys and told the handover would be in the morning. The following morning being ready at 9 we still didn’t get the handover until 10:30am Staff were friendly the following day, and seemed short staffed and once we got the handover this was friendly and very thorough. We received good advice regarding our route also.
01 Oct 2018
Thank you for your feedback. Although we understand it will have been frustrating to arrive at the Marina too late for a handover that evening, it is important that enough time is given for this process. We are pleased to hear that you found the team at Anderton friendly and we're sure that they will have endeavoured to get you away as early as possible on the Saturday morning. Your comments about the cooker have been forwarded to the Marina for them to investigate. We look forward to welcoming you back aboard soon.
08 Oct 2018
Mainly because of the staff, helpful friendly and kind
01 Oct 2018
Thank you for your lovely comments, which we will forward to the team at Union Wharf. We look forward to welcoming you back in the future!
08 Oct 2018
Excellent holiday experience. Staff nice and friendly. Boats well maintained and clean. Good value. This was my second holiday with ABC and I'm sure it won't be my last. Unless I buy my own boat. I enjoyed it that much. Would be nice if the boats had maps on them though. £11.99 is a bit much.
01 Oct 2018
Thank you for your feedback and the photo, it sounds as if you had an amazing holiday! As we offer a variety of maps and guides which vary in suitability depending on our customers chosen route we find that it is much better to sell them in the shop rather than provide one onboard. We also find that many of our customers like to keep them as souvenirs of their holiday! We look forward to helping you plan your next adventure with ABC.
08 Oct 2018
Lovely boat with superb fit out and great route- Whitchurch to Llangollen inc. Montgomery canal
01 Oct 2018
Thank you for your feedback. We're so pleased you enjoyed the route to Llangollen and were also able to experience the beautiful Montgomery Canal. We look forward to seeing you again soon.
08 Oct 2018
A great experience. Good staff very helpful. Clean boat in excellent condition.
01 Oct 2018
We are pleased to hear you had such a great experience. Thank you for your feedback.
07 Oct 2018
Good holiday despite challenging weather. This was a route we last travelled 16 years ago and it was facscinating to see how things have changed since then.
01 Oct 2018
It must have been really interesting to note the changes that have taken place over time. We are so pleased you enjoyed you holiday despite the weather.
07 Oct 2018
this it the 3rd time we have been from here and have always found it a pleasure and friendly staff, very good boats and a great part of the world,
01 Oct 2018
Its always great to see our customers return and we are so pleased that you are enjoying your cruising holidays. The Llangollen canal does have some beautiful scenery.
07 Oct 2018
Loved layout of the boat.Condition and cleanliness excellent. Staff more than helpful and cheerful.Lovely canal with some nice pubs along the way.
01 Oct 2018
It sounds like you had a lovely time exploring the waterways. We hope to welcome you back again soon.
07 Oct 2018
Excellent in all departments. Our first time but won't be the last.
01 Oct 2018
It is easy to be bitten by the boating bug! We look forward to welcoming you back soon.
07 Oct 2018
The customer service was excellent, providing help and advice over the phone. And the boat was beautifully and adequately furnished. We had a fabulous weekend adventure.
01 Oct 2018
Thank you for your lovely feedback. We are so pleased that you had such a fabulous weekend and hope that you will return again soon.\n
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07 Oct 2018
