So don't take our word for it, see what thousands of our customers are saying about us!
Well maybe a 4 because we had to pump out one of the toilets. But that may have been our fault and it was free anyway.
30 Jul 2018
It is unusual for customers to need a pump out during a 7 night holiday but we will always refund the cost if you have needed to do this. We're glad to hear that you enjoyed your holiday!
10 Aug 2018
A great family holiday! Perfect amount of space on the boat for 7 people plus a dog. Excellent shower, simple but quite sufficient kitchen, comfortable and cosy beds. Only thing we missed was recycling bins at the canal-side refuse points.
30 Jul 2018
It sounds as if you had a lovely family holiday, despite the recycling bins! Thank you for your feedback and we hope to see you aboard again in the future.
01 Aug 2018
Great boat and excellent value for money.
30 Jul 2018
Thank you for the great feedback, we hope you will be taking advantage of our Early booking discount again this year!
10 Aug 2018
welcome reception at Whitchurch boatyard was one of best we have had over the many years we have hired boats. they went out of their way to get us sorted early so we could go and watch England world cup game.
30 Jul 2018
Well done Whitchurch! We won that game too! Thank you for the great feedback.
10 Aug 2018
Handover person was 'called away' half way through and we could not get him back - on enquiring we were informed he was having his lunch and our family of 4 were left on the boat in FULL sunshine in a heatwave at the hottest part of the day for an hour until 3pm when he finally returned. Having hired with ABC 5 times before we were fully capable as explained and very nearly departed with the boat just to get out of the sun. So much for customer service and the customer coming first. Poor organisation at this Marina. Phoned marina at end of first day (8pm Sunday) on the non- emergency number in the manual and left a message to report main toilet smelling after only 24 hours (other toilet fine) requesting a call back which was never returned all week.
30 Jul 2018
We had a very efficient, But thorough introduction to the boat, and also how to operate the locks. The booking, handover and return of the boat was very smooth ! Highly recommend based on our experience.. Only lacked a Norwegian flag, but that was because we forgot to bring one ..
30 Jul 2018
Thank you for such lovely feedback for Worcester. We hope to welcome you back aboard for another holiday with your flag soon!
10 Aug 2018
There were 2 of us on the boat and to do 5 hours per day to achieve the planned journey would involve too much standing up (you had to stand up to steer the boat). A couple of seats would have been useful both for steering and on the canal side. So, although the scenery was good, it wasn't as relaxing as hoped. We were lucky the weather was good - a rainy week would have been a nightmare as there was no shelter when steering.
29 Jul 2018
With our Cruiser Stern boats it is possible to perch on the rail around the back of the boat when cruising in a straight line but to be able to see over the roof of the boat to steer then the person on the tiller will need to stand. Our advertised routes are just suggestions and of course customers can always choose to do less or more cruising hours to suit them. We do supply 2 sets of waterproofs onboard every boat because our British weather can be so unpredictable!
30 Jul 2018
Boat was very clean and well equipped for our needs. The staff were all very helpful.
29 Jul 2018
Thank you for your great feedback! We're glad that you enjoyed your holiday and we hope to see you again soon.
01 Aug 2018
Good welcome and Lee was very helpful. The hand over felt a little rushed but this may have been because we were familiar as we had been before. However having used ABC on several occasions we felt although all the criteria were met things like the welcome pack could have been a little improved. For example, The dishwashing sponge was used and we threw it away. There were one or two minor repairs required on the boat too which whilst they did not impact on our holiday were a little inconvenient. Overall we would use again just minor improvement points
29 Jul 2018
Thank you for your feedback, which we will forward to Reedley. It is disappointing to hear that your welcome pack was not complete, our customers are normally impressed by the care taken to provide the little extras onboard. However, we are pleased to hear that you will be back for another holiday with us and we will endeavour to have everything perfect for you!
10 Aug 2018
The best boat we've ever hired, and excellent customer service from the boatyard
28 Jul 2018
What lovely feedback, thank you. We're really pleased you enjoyed your holiday on our Lark Class boat and we hope to see you again soon.
02 Aug 2018
one of the best waterways holidays iv ever had
28 Jul 2018
Great to hear! We're so glad that you enjoyed your waterway experience and we hope to see you again soon.
01 Aug 2018
Good efficient welcome. Prompt turnaround of training session. Good looing narrow boat, internally furnished to a good standard. 6th time now we have used ABC, out of 5 different hire bases. Satisfied throughout. Thank you.
27 Jul 2018
Fantastic feedback, thank you! It is great to hear that you are always happy with your hire from our bases. We look forward to welcoming you aboard again soon.
01 Aug 2018
A brilliant holiday enjoyed by all...will definitely be doing it again
27 Jul 2018
We're so pleased you all enjoyed your holiday on the Warbler! We look forward to seeing you again soon.
01 Aug 2018
The service from this company was excellent. When circumstances completely unrelated to ABC left us (two elderly folk with limited ability) stranded without the remainder of our crew ABC organised assistance above and beyond the call of normal circumstances and ensured we completed our cruise. Throughout our crisis everyone was understanding and helpful and went out of their way to ensure our welfare was taken care of. When we overlooked an item of personal equipment and left it on board when we left ABC forwarded it on to us via a UK relative. Thank you ABC YOU WERE BRILLIANT!!!
26 Jul 2018
Thank you for such lovely feedback! We're so pleased that Whitchurch marina looked after your crew and ensured you still had a great holiday despite the circumstances! We look forward to helping you plan your next canal adventure again soon.
01 Aug 2018
Allting fungerade precis enligt planerna.
26 Jul 2018
Vi är glada över att allt var som du förväntade dig! Vi hoppas att vi ses snart igen.
01 Aug 2018
