So don't take our word for it, see what thousands of our customers are saying about us!
Initial handover by young girl very vague. Good handover from the male employee. Some parts of boat very dirty eg blind at window (I cleaned it). Initial response at Reception very frosty but later improved. Dining area on boat very disappointing. Otherwise we had a great holiday. However, have experienced much better with other companies and would probably not return. However, very impressed with phone call after left boat re our lost property!
19 Jun 2018
It is disappointing to hear that you weren't completely satisfied with your holiday. We hope that you will choose to book with us again so that we can do better next time. Thank you for your feedback.
25 Jun 2018
Originally booked our holiday for April but due to heavy rain we were unable to navigate the canal. Staff were excellent in helping us to rearrange our booking for May.
19 Jun 2018
It was a very wet start to the season, thankfully we were able to help all of our customers who were effected to either rearrange their holiday or move to a different Marina. We're really pleased to hear that you enjoyed your holiday. Thank you for your feedback!
25 Jun 2018
Smooth and efficient check in and out. Prompt service when we had a problem. Boat clean and nicely furnished, everything you could need supplied.
19 Jun 2018
Thank you for your feedback, it's great to know that you were pleased with the service you received from Anderton Marina. We hope to welcome you back again soon.
25 Jun 2018
Friendly efficient service, everyone was very personable and welcoming. boat well equipped, maintained, and very clean as well as having a nice welcoming decor. Good briefing and clear instructions. very pretty scenery. brilliant. I think that my only niggle was that you were unable to brief us on friday evening - most people taking the boat for a weekend (as we were) would like to come directly from work and go off on the boat that eve - being able to have 2 people at the marina by 4pm requires people to take an extra half a day off work. The boat hire (understandably) is very costly and we wanted to make use of every evening. We had the impression you would rather have not rented the boat to us than try and accommodate us (which you finally agreed to by briefing us on the saturday (and allowing us to stay on board in the dock on the friday night... but I felt it took some persuading.) perhaps this is an area you should look at? possibly you are losing business as a consequence?
19 Jun 2018
Thank you for your feedback, it is normal practice by all of our Marina's to carry out the handover on a Saturday morning if the crew are not able to arrive by 4pm on the Friday. The handover procedure can take up to 2 hours for first time boaters and our Marina's close at 5pm. We do find that where possible people will take the afternoon off work so that they can arrive by 2:30pm to make the most of their first evening. We look forward to welcoming you back aboard in the future!
22 Jun 2018
The staff were super friendly and very helpful. The boat was clean and ready for us when we arrived. My husband and I and 6 adult kids arrived in 2 cars. I was in the 2nd car arriving late due to traffic and very worried that we were barely arriving by the deadline for leaving that day. However, the staff had allowed my kids in the 1st car who had arrived almost 1 hour earlier to start loading the boat. They were also being given the boat instructions which saved us a lot of time. We had a 70' boat..giving us lots of room for 6 people, but also making it a little more challenging getting around narrow curves. It was our 3rd time on a narrow boat so we had the previous experience. I would recommend a shorter boat for those doing this for the first time.
19 Jun 2018
Thank you for your feedback and great advice for first time boaters! We're pleased to hear that Wrenbury were able to work around your delayed arrival and that you were able to get away in good time. The photo's are great, thanks again!
22 Jun 2018
We felt welcomed on arrival. Very helpful and informative regarding boat handover, and instruction. Boat and equipment, cutlery and crockery were spotless. The weather you booked us was fantastic !!
19 Jun 2018
Fantastic, the weather arrived in time! It sounds as if you had a great holiday from Union Wharf, we love forward to welcoming you back again soon.
22 Jun 2018
Great boat, great staff and a fabulous weekend. Will do it again
19 Jun 2018
Fantastic, it sounds as if you had a lovely weekend on the Swan! We look forward to seeing you again soon.
22 Jun 2018
We had a nice boat on a lovely quite canal, peace and tranquility prevailed. Easy mooring and great views along most of its length. Fab
19 Jun 2018
The Llangollen is a stunning canal and it sounds as if you were able to relax and enjoy it fully, thank you for the feedback. We look forward to welcoming you aboard in the future!
22 Jun 2018
Despite being 66' long this boat was one of the easiest to handle. It went where I wanted it to go and stopped easily. It also handles well going astern. This was my 12th hire from Abc in 2.1/2 years so they must keep doing things right.
19 Jun 2018
What lovely feedback from a very loyal customer! We're thrilled that you were impressed with Blue Rock Thrush and we hope to be welcoming you back aboard again soon!
22 Jun 2018
Helpful staff. Well equipped clean boat. Excellent all round.
19 Jun 2018
It sounds as if you had a fabulous holiday, thank you for your feedback!
22 Jun 2018
Nice and clean, great training. Never done it before after leaving the training felt confident that we knew what to do.
19 Jun 2018
Great, we're pleased to know that your handover gave you confidence and that you were also pleased with your Owl Class boat. We hope that you will be back for another adventure with us again soon!
22 Jun 2018
High quality boat with good facilities on board
19 Jun 2018
Lovely feedback on our new Wagtail Class boat, thank you! We look forward to welcoming you back again soon!
22 Jun 2018
All went well, very efficient marina and (admittedly the 5 stars was helped by being lucky with the weather)
19 Jun 2018
This lovely weather is certainly an added bonus! We're pleased to hear that you were impressed by Worcester Marina and that you had a great holiday! We look forward to seeing you again soon.
22 Jun 2018
We loved the whole 3 days but without an experienced boat man you would have found it very difficult to turn round. One turn point had less than 2 ft over the length of the boat. The other point is no one explained about extending the beds and we didnt find this out until we were leaving. This would of helped sleep better.
19 Jun 2018
Thank you for your feedback, your comments have been forwarded to the marina to ensure that the new bed features are explained to customers during their handover. The majority of our customers cruising from Whitchurch will be heading over the Pontcysyllte Aqueduct, where they will turn. When advising our customers on cruising routes and turning points their previous experience should always be considered. We look forward to welcoming you back aboard.
22 Jun 2018
The staff were all really helpful, boat was great.
19 Jun 2018
Thank you for taking the time to leave your feedback, It's great to know you were happy with your boat! We hope you will be back for another holiday with us again soon!
22 Jun 2018
