So don't take our word for it, see what over 10,000 of our customers are saying about us!
Failure to supply the promised additional information, which as it turned out, included an instructional video. If you say you are going to do something, you should do it Had we been an inexperienced crew, this could have been an issue
13 Apr 2022
Service was, generally, very good. We booked and paid the deposit which was easy and clear. One point of contention was; when we paid the holiday balance, we were informed in the confirmation e:mail that we would receive additional information 'shortly'. when we went to take the holiday we had still received no additional information from ABC. This didn't impact on the holiday, but, as it turns out, this additional information included an instructional video, so, had we been inexperienced, we would have been ill prepared. On arrival (we were early) the boat was ready, the marina was well organised and we were able to board and leave within an hour. Our boat was the 72 foot long 'Wagtail' As we got used to the boat, we found it bright and well equipped. The central heating was effective, once the doors were shut and the duvets very coy, something we appreciated in the first week of April Manoeuvring was no different to our 45 foot narrowboat and as we took thing slowly and steadily, we had a relatively stress free week. 45 mph winds and driving rain on the Wednesday, made life interesting, but, with care we escaped to a pub with no issues. (We did a lot of escaping to pubs) The K&A is a lovely waterway and anyone interested in going out in a narrowboat really should traverse the Caen Hill Flight, A brilliant engineering achievement.
13 Apr 2022
Great boat and location
13 Apr 2022
Worcester a very interesting starting and finishing point. Access to many different routes. Conveniently place for travelling to and from the motorway.
13 Apr 2022
Everything you require is on the boat this shows forethought, planning and experience. Everything was in good working order. As alway it is the excellent staff who help you adjust to being on and active holiday and relaxing.
13 Apr 2022
Great trip, boat was lovely.
13 Apr 2022
Lovely trip on the K&A Canal up to Bath with wonderful pub grub stops, and great walks with the dogs
13 Apr 2022
The staff were all very friendly and helpful they could not have been better . But the experience was marred by the boat having an inadequate heater that left us being extremely cold and uncomfortable during the night as the heater refused to function correctly and had to be switched off after the engine was stopped due to emitting large clouds of diesel fumes so to have the heater on the engine had to be running all so the WI-FI was completely inadequate
12 Apr 2022
Thankyou for your feedback. I have forwarded this to our customer service department to be investigated. We will be in touch.
15 Apr 2022
Thankyou for the information. If the marina had been notified about the heater on your call outs about the Wi-Fi we would of happily come and looked at the issue.
19 Apr 2022
The staff were all very friendly and helpful they could not have been better . But the experience was marred by the boat having an inadequate heater that left us being extremely cold and uncomfortable during the night as the heater refused to function correctly and had to be switched off after the engine was stopped due to emitting large clouds of diesel fumes so to have the heater on the engine had to be running all so the WI-FI was completely inadequate
12 Apr 2022
Thankyou for your feedback. I have forwarded this to our customer service department to be investigated. We will be in touch.
15 Apr 2022
Thankyou for the information. If the marina had been notified about the heater on your call outs about the Wi-Fi we would of happily come and looked at the issue.
19 Apr 2022
I have been using ABC for some years and always been very pleased with their service and quality of boat. This recent trip was a one way delivery for a brand new boat Magnolia Warbler from Alvechurch to Wrenbury. Needless to say very delighted to be the first to use a beautiful new boat but it was short lived and shocked at what was to come and other obvious faults. It was nice to see upgraded and extra comfort items ie larger bed; better microwave usb ports but not ready for the failure of the hot water system and other visible flaws. I collected the boat on friday afternoon and tied to shower that night-no hot water and ABC then closed. telephoned saturday morning and given instruction on possible fix - that evening no hot water. Phoned sunday morning and later that morning engineer arrived but I don't think he fixed the problem but merely turned system up to maximum and said be careful of hot water which I then had. Other issues included ill fitting interior window surrounds which let in drafts and insulation visible; very flimsy shower doors which I doubt will last a few months and also if not closed make opening of bathroom door difficult; engine hatch could not be opened as handle for access to grease tube too long-had to open access cupboard to open engine hatch; kitchen cupboard doors only opened 90 degrees so access limited to one person who had to be within the door opening to reach into cupboards and finally with the dining area at the bow, the double doors were not sealed and wind would blow not only the curtains but rain into the boat and onto the woodgrain carpet. Whoever designed this boat and also checked it before delivery has in my view not presented ABC in it's best light and I think very highly of previous boats and all staff we have met. I will continue to use ABC but maybe they need to look at the quality of new boats.
12 Apr 2022
See comments above for issues covered
12 Apr 2022
Enjoyed the scenery - could have done with out the very cold weather, snow and snow showers
11 Apr 2022
Super friendly and informative on departure and arrival back at the marina.
11 Apr 2022
Great trip wonderfull views nice and peaceful canal
11 Apr 2022
Always good service, and staff very friendly.
11 Apr 2022
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