So don't take our word for it, see what thousands of our customers are saying about us!
First time in six narrow boat hires that there has been an extra charge for fuel. Batteries went flat engineer had to be called out to replace the two batteries.Simple multi meter test before each hire? Insufficient cupboard space.All the narrow boats we have hired before have cupboard space under the single beds. The layout was not the option selected which was two single beds at the front. Unrealistic to state that four hours daily cruising enables a trip to Bristol and back in 7 days
05 Jun 2024
Thank you for your feedback. I can confirm your feedback has been referred to our customer service department and they will be in touch shortly.
05 Jun 2024
Very friendly and helpful professional staff. Good training before taking off. Super nice narrow boat being well equipped and cosy. We really had a fantastic vacation.
05 Jun 2024
Great boat. Everything worked. Could use a better cutting board, don’t like using glass boards.
05 Jun 2024
Very helpful people. Mechanics were also personable and friendly. Boat wa as in perfect working order.
05 Jun 2024
Contacting ABC by phone: rapid response, always an actual human being who has all the necessary info to hand. Booking on-line was straightforward (except for the absurd "I'm not a robot" pantomime). Goytre staff friendly and efficient. Handover of boat likewise
05 Jun 2024
Great service, as usual, from ABC. Very efficient hand over and barge well equipped and very clean. Friendly staff.
05 Jun 2024
For all the reasons given in the following section
05 Jun 2024
Our boat was just right for us - two adults with two dogs. We have everything we needed. The boat is clearly well cared for, it was wa salso very clean and we had everything we needed. As first timer's it was the right length for us to get used to controlling a narrow boat.
05 Jun 2024
The Boat was clean and ready to go. The only thing I would do differently is hire a slightly bigger boat
05 Jun 2024
Great trip, boat and staff.
05 Jun 2024
From arrival to departure we had a great experience. The boat yard staff were extremely friendly, knowledgeable and helpful. The boat was very clean and well equipped. We had a lovely few days cruising. Thank you!
05 Jun 2024
Every thing was simplistic, that coupled with helpful, freindly staff. Perfect
05 Jun 2024
Great service from ABC and hand over was very efficient. Barge was well equipped and very clean.
05 Jun 2024
We enjoyed every aspect of our holiday from the booking through to the end. ABC Boat Hire website was easy to navigate, accurate in its descriptions and information and all booking information was relevant and helpful. Talking with staff on the phone was always helpful and staff were always polite. Collecting our boat was equally wonderful. There was a warm welcome from the moment we stepped into the marina office. The boat was VERY clean and everything had be carefully checked before we got onboard. All the guidance regading safety and handling of the boat was shared clearly and carefully and we felt we had all we needed to know to have a safe and enjoyable holiday. Having phone numbers to call for assistance, if needed, was also much appreciated. On the one occasion we did call our question was answered clearly and helped us enormously. Returning our boat was equally enjoyable because of the way the staff comminicated with us. We found every member of staff to be exceptional in their care and willingness to ensure we had a great holiday and experience of a boating holiday. This was our first canal boat holiday and we thoroughly enjoyed every single minute. We are hooked! And we consider ourselves to be people who will be returning regularly to ABC Boat Hire. Thank you to everyone at ABC, you really are exceptional and you made our much needed holiday extra special.
05 Jun 2024
Local staff fabulous ABC staff not so!
05 Jun 2024
Thankyou for your feedback. I have forwarded your comments onto our Customer Service department and they will be in touch shortly.
07 Jun 2024
Thank you for your feedback regarding your Canal Boat hire out of Falkirk Marina. We advertise Edinburgh to Glasgow within a 7-night break on our website and all of our customers travelling for 7 nights complete this route. We would always advise you to travel to Edinburgh first as the Marina would check our guests into the Falkirk Wheel as this runs at specific times of the day. The locks on the Scottish canals are also manned during your day hours. In relation to the points raised above, we have completed a full investigation and have addressed all boat operational issues through our complaint process directly with yourself. Our customer service department discussed all issues you raised with the Marina Manager and Director. You have mentioned that the boat only reached a speed of 3.4mph, the legal limit on the canals is 4mph, this doesn’t mean our boats travel at this speed. Regarding your refund, due to Government Fraud Legislation any payments or refunds must be returned to the original card, this was dealt with by our Booking Office Manager she explained that if the original card was now inactive you would receive a cheque from the Card Company for the amount, this was confirmed by our Accounts Team as the correct process for a refund in these circumstances. Our offer to resolve the complaint was received well by yourself and you thanked our Customer Service Coordinator for how the complaint was dealt with.
12 Jun 2024
