Reviews

We use Feefo to allow our guests to give us honest feedback about their holiday with us.

So don't take our word for it, see what over 10,000 of our customers are saying about us! 

Your recent holiday on Lark - Dune Lark from Wrenbury

From the handover to the return the boat was lovely. We have hired from various companies over 30 odd years and this was easily the best handling boat we've had. Also the level of equipment was superb, we couldn't have wanted for more. I suppose I could wish for larger wine glasses but I just had to fill the ones supplied more often :-)

03 Jun 2019

Your recent holiday on Grebe - Little Grebe from Union Wharf

had a great time but hadn't realised we'd have to get the boat back so early on the Monday.

03 Jun 2019

Carolyn

Thank you for your feedback. Our arrival and return times are stated on our website and in both the deposit and final balance confirmations emailed to you once you have made a booking. It is necessary for the boat to be returned by 9am on the Monday morning to allow enough time for it to be prepared ready for the next guests arriving later that day. We're pleased you had a great time and hope to see you again soon!

03 Jun 2019

Your recent holiday on Gull - Sabines Gull from Hilperton

no hassle, easy to book, boat was so clean and everything supplied. Thorough hand over. Canal scenery was stunning . Have been before and will go again .

03 Jun 2019

Your recent holiday on Sandpiper - Green Sandpiper from Falkirk

Every aspect of the experience was first class. I rented a boat on the Caledonian the week before this. It was dirty, smelly and old. It was a massive disappointment. Both Lochan Ora and Green Sandpiper were spotlessly clean, updated and in perfect working order. The crew that briefed us and assisted us thru the Falkirk wheel were the finest I have ever rented a narrowboat from and I have been sailing the canals of UK for thirty years.

03 Jun 2019

Carolyn

Wow, what amazing feedback, thank you! We are really pleased that you were impressed with both of your boats and the service you received from the staff at Falkirk. We hope you will be back for another holiday with us again soon!

10 Jun 2019

Your recent holiday on Medway - Rodulf from Gailey Wharf

Mostly good experience but did find boat more basic than previous 2 boats we have hired. Mattresses very thin so beds very uncomfortable was main concern.

03 Jun 2019

Carolyn

Thank you for your feedback, which we will forward to the Marina. We're pleased you enjoyed the experience overall and hope to see you again soon!

03 Jun 2019

Your recent holiday on Finch - Red Billed Finch from Goytre Wharf

Very friendly lovely views 2 miles an hour max but why rush plenty of moorings, well equipped boat, small single bunks not suitable for bigger people ie 18st

03 Jun 2019

Carolyn

Thank you for your feedback, we're pleased you enjoyed the beautiful Monmouthsire & Brecon Canal and the slower pace of life! We do offer wider beds on some of our other boat classes so if you are planning another holiday in the future we will be happy to advise you.

03 Jun 2019

Your recent holiday on Warbler - Dusky Warbler from Alvechurch

Boat was like new. Clean and fully equipped. The video and engineering instructions were complete and were of great value on the trip. Even though this was our 6th cruise we still learned from their instructor. Once on the trip the office was always available to answer questions. We will definitely rent from them again.

03 Jun 2019

Your recent holiday on Bunting - Reed Bunting from Anderton

Fantastic experience and the staff at the marina were all very friendly and helpful.

03 Jun 2019

Your recent holiday on Thrush - Blue Rock Thrush from Hilperton

Had a brilliant time the only problem we had was where we could get the water to fill out tanks,Better signage would help

03 Jun 2019

Carolyn

Thank you for your feedback. We do recommend customers purchase a map to help with their holiday planning before and during their holiday. Although signage for water points might not always be clear along the canal it will be indicated on the map. We look forward to welcoming you again in the future!

03 Jun 2019

Your recent holiday on Eagle - Lesser Spotted Eagle from Hilperton

Professional, friendly staff, boat all beautifully clean and well prepared. Everyone was very helpful, all done in quick time.

03 Jun 2019

Your recent holiday on Wren - Rock Wren from Whitchurch Marina

Boat performed well, Water authority dropped the water level on way back and we "bottomed out" mid-canal on numerous occasions as well as getting stuck in the mud along side of canal to allow others to pass by. Location of "safe" was not found where we were told. Cushions for forward bed do not make for a good base to sleep.

03 Jun 2019

Carolyn

Thank you for your feedback, for the last few weeks the canal water levels have been particularly low in this area. We are not sure if there was a short term issue or whether the flow was reduced because of low rainfall; we have not received any notifications to confirm either way. The marina manager has confirmed that levels now seem to be back to normal. We hope you enjoyed your holiday overall and we look forward to welcoming you in again in the future.

10 Jun 2019

Your recent holiday on Warbler - Grasshopper Warbler from Gayton

Outstanding boat, well designed, very well organised and in pristine immaculate condition. Very impressive indeed. Plus first class service from the staff at Gayton Marina.

03 Jun 2019

Carolyn

Thank you for such a wonderful review, we're so pleased you had a great time on Grasshopper Warbler! We look forward to seeing you again soon.

03 Jun 2019

Your recent holiday on Gull - Ivory Gull from Hilperton

It was a marvellous experience, our first time on a canal boat, Darren took his time to explain everything to us and even came with us as far as the first bridge to make sure we were okay. The boat was clean, tidy with perfectly adequate equipment for our holiday and the weather was glorious.

03 Jun 2019

Carolyn

Thank you for taking the time to leave your feedback. It is great to hear that your first narrow boat holiday experience was fantastic and we're really pleased that you felt the Marina looked after you so well. Glorious weather too, an added bonus! We hope you will be back for a second holiday with us again soon.

03 Jun 2019

Your recent holiday on Thrush - Redwing from Wrenbury

Everything worked according to plan. No hitches.

03 Jun 2019

Your recent holiday on Heron - White Faced Heron from Hilperton

Everything was so well organised and it was a lovely stretch of the canal down to Bath and back. On top of that, the weather was glorious.

03 Jun 2019