So don't take our word for it, see what over 10,000 of our customers are saying about us!
Service and boat generally very good. Staff friendly and helpful. Guidance for water points is needed since the keys provided did not fit the point attempted.
13 Jun 2019
Everything is as it should be, the staff are welcoming friendly and have answers to all the questions you may have. The staff will also advise on minor changes to your trip to enhance the experience. The boats are fully stocked with everything you could possibly need for a relaxing break.
13 Jun 2019
Thank you for the lovely feedback about our friendly team at Gailey! We hope to welcome you back aboard again soon.
21 Jun 2019
We thoroughly enjoyed our latest trip ( the 9th ) and look forward to the tenth. The only observation I would make this time is that we felt there was an excess safety briefing. Previously we had had just 1, about the boat. On this occasion we were obliged to watch a video of how to operate a lock, followed by a demonstration with a wooden model, again demonstrating how a lock works. We then had a boat briefing, followed by a technical boat briefing. Come on guys, we have been canalling for more than 10 years now and done dozens and dozens of locks. Quite understand the need for safety but surely some notice of hirer's experience should be taken into account.
13 Jun 2019
Thank you for your feedback, we do forward details of our customer's experience to the marina and it should be taken into account during your boat handover. We are pleased you enjoyed your holiday on the Mon & Brec and look forward to welcoming you back again soon!
21 Jun 2019
Lovely new boat. Everything worked really well. Well designed and beautifully clean. All the staff we encountered were really helpful. The Union Canal is beautiful and we enjoyed our passage up and down the Falkirk Wheel as well as the trip down the locks and back to the Kelpies. Would thoroughly recommend this holiday.
13 Jun 2019
Thank you for such lovely feedback and for the great photo of the Falkirk Wheel! We are really pleased you enjoyed your holiday on the Scottish Canals and hope to see you at another of our marina's soon.
21 Jun 2019
Although we were beginners it was a most relaxing break, there was a bit of work here and there but thoroughly enjoyed. We took our Springer with us and she certainly gives this the lick of approval so, with that in mind, we are now thinking of doing the Caledonian Canal! I would only suggest, as I did on departure, they could moor the barges the wrong way and then turn it round with you...reversing is the thing that was REALLY difficult
12 Jun 2019
Thank you for your feedback, which we will forward to the Marina. It's great to hear that you enjoyed your first narrowboat experience and we look forward to welcoming you back aboard in the future!
21 Jun 2019
We had an excellent holiday onboard the Collared Dove, motoring around the Black Country ring for 7 days in mostly good weather. The boat was clean and in mainly good condition, though the decking around the conning position was somewhat uneven, posing a trip hazard. The vacuum cleaner was ineffective with very poor suction and the microwave cooker didn’t work. All these points were detailed in my summary form at the end of the holiday.
12 Jun 2019
Thank you for your feedback, which has been forwarded to the Marina so that they can resolve the issues you have highlighted. We're so pleased you enjoyed your holiday and managed to complete the Black Country Ring! We hope to see you again soon.
21 Jun 2019
Boat fully equipped. Preliminary instruction thorough.
12 Jun 2019
Lovely location and friendly helpful staff boat was superb
12 Jun 2019
Nice craft. Very good service. Lovely location. And a big thank you for sending the suit carrier that we left lying around!
12 Jun 2019
The marina staff were superb - handover both ways was excellent, the boat was extremely well equipped, clean and well presented. The only negative was the WiFi - it really just wasn't worth the effort of logging in each time you wanted to use it, and the coverage of course was patchy - oh, and the weather!!
12 Jun 2019
Väldigt professionellt mottagande! Båten i toppskick och instruktionen vi fick gjorde att vi klarade av hela resan till Llangollen utan några som helst problem. Rekommenderas!
12 Jun 2019
Thank you so much for your feedback, we so pleased you enjoyed your holiday to Llangollen! We hope to welcome you aboard again in the future.
17 Jun 2019
Wir hatten für die siebenwöchige Tour einen sehr üppigen Vorrat an Handtüchern und Bettwäsche erhalten. Leider fehlten ein Wischschmopp oder Ähnliches, um auch gelegentlich das Deck und vor allem das Dach reinigen zu können. Im Inneren im Toilettenbereich war beinahe immer ein leichter Fäkaliengeruch zu spüren, der vor allem auch im direkt angebauten Wäscheschrank unangenehm wirkte: Die dort gelagerte Kleidung nahm den Mief an. Bei der Rückkunft hatte der Manager keine Zeit für uns, er las sehr konzentriert ein Schriftstück, um dann zu verschwinden. Nach einer so ungewöhnlich langen Bootsmiete wäre zu erwarten gewesen, dass er vielleicht Interesse gezeigt und ein Feedback von uns eingefordert hätte. Das Boot hatte zwar einen Ofen, der in der Internet-Präsentation deutlich zu sehen ist, auch auf dem Layout-Plan im Hochglanz-Prospekt, jedoch durfte er nicht benutzt werden, da angeblich zu gefährlich für Laien. Vor allem dieser Ofen wäre aber zu dieser Jahreszeit unbedingt notwendig gewesen, denn der vordere Aufenthaltsraum wurde von der Zentralheizung nur mäßig und recht langsam aufgewärmt. Die in der Präsentation beschriebene Kaffeemaschine gab es auch nicht.
12 Jun 2019
We liked our boat and the people were very helpful in dealing with some unforeseen changes in plans.
12 Jun 2019
Prima, boot, voorzien van alle wenselijke faciliteiten. Goede serice bij vertrek en aankomst. Alleen de beperking in de hoeveelheid Mb via WIFI viel tegen. Dat verwacht je niet vandaag de dag.
12 Jun 2019
We liked the layout of the boat, the range of equipment and handling/ responsiveness of the tiller and prop drive. Details like the mooring clamps for sheet-piled banks and BCN 'handcuff keys' automatically provided showed thoughfulness. The weedhatch was easily accessible and lighting well-placed. The tunnel light was slightly dim when used in larger bore tunnels (eg. Netherton) and the grill-pan hard to remove when hot, but otherwise few criticisms.
12 Jun 2019
Thank you for your feedback. All of our boats have an on board manual packed with useful information! We are pleased that you were happy with the level of equipment and the layout on our Owl Class boat. We look forward to seeing you again soon.
21 Jun 2019
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