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Reviews

We use Feefo to allow our guests to give us honest feedback about their holiday with us.

So don't take our word for it, see what over 8800 of our customers are saying about us! 

Your recent holiday on Weaver - Orange Weaver from Falkirk

The reason we have had to mark this down is the fact that Scottish Canals prevented us from doing what we booked to do, by closing the 2 bridges down towards Glasgow, there by limiting where we could go. We were informed about this very late and remain surprised they chose to do this just before the start of the boating season. We rather get the feeling this behaviour by Scottish Canals seems suspicious. We haven't been on Scottish canals before. We were surprised by the shortage of moorings and wonder how this will impact as the season gets going. We didn't like the officious mooring instructions, re times when you could and couldn't moor. Everyone we met on the canal, at the hire centre, on the locks etc, were wonderful. Friendly, helpful and seemed genuinely committed to ensuring we had a good experience

28 Mar 2018

Your recent holiday on Gull - Black Headed Gull from Whitchurch Marina

The boat had issues (1) heater would not run for more than 2/3 hours with out cutting out if engine was not running which made the evenings and nights very cold (2) toilet showed full pumped out then showed full after 1 day. PS having read previous reviews this seems to be an recurring problem with the toilet. But apart from that we had a excellent holiday the staff were all helpful and very friendly and a credit to ABC boat hire. PPS unfortunately it was probably the coldest week of the year

27 Mar 2018

Carolyn

Thank you for taking the time to give us your feedback, you should have already received a letter form our Customer Service's team. After speaking to the Marina Manager it was confirmed that there was a fault with the toilet sensor, which has now been repaired. The heating system has also been checked and found to be fine. We can only suggest that due to the very cold weather the heating was understandably continuously in use, which would require the engine to be run for longer than normally necessary. We would like to thank you for your lovely comments about our staff at Whitchurch Marina which we have highlighted to the Manager. We very much look forward to welcoming you aboard in the future!

06 Apr 2018

Your recent holiday on Gull - Ivory Gull from Hilperton

We enjoyed the break and the process of boarding and return was excellent. The boat was great for our size of party and equipment supplied was good.

27 Mar 2018

Carolyn

Thank you for your feedback, it's great to hear you enjoyed your holiday

30 Mar 2018

Your recent holiday on Dove - Turtle Dove from Aldermaston Wharf

The boat and staff were excellent, they could not be more helpful and efficient. I have hired many boats in the past, and have not been impressed with ABC until now.

27 Mar 2018

Carolyn

Thank you for your lovely feedback, we will pass your comments on to Aldermaston Wharf.

30 Mar 2018

Your recent holiday on Finch - Red Naped Finch from Goytre Wharf

Only fault was a draught from the back door.

27 Mar 2018

Carolyn

Thank you for your feedback, your comments will be forwarded to the Marina.

30 Mar 2018

Your recent holiday on Warbler - Barred Warbler from Alvechurch

It was not the fault of ABC but Canal Trust. Canal closures and low water levels and having to pull the boat backwards for five hours then to try and leave the first lock to find there was insufficient water So had to moor for the night, which took a lot of effort. On contacting the ABC Office was told someone would be out in the morning. This was done and the Manager and an engineer arrived to explain they had contacted Canal Trust and that they would be pumping more water in. In the meantime we were offered extra days for the inconvenience caused. The ABC staff stayed with the boat as water was pumped into the canal and took us to the top lock where we were able to get water. Maybe a better way of making customers aware of closures could be found and also getting the Canal Trust to keep the hiring companies informed about works that are happening. The boat was great and facilities just right, thank you.

27 Mar 2018

Carolyn

Thank you for your feedback. We are updated by CRT as stoppages happen and we take action to inform customers who will be affected. On this occasion we were not aware of the stoppage and so we were not able to warn you. It's good to know that Alvechurch Marina were able to come and assist you and that they were able to offer you an extended holiday to make up for the time lost. It's also great to hear that you enjoyed our new Warbler class!

24 Apr 2018

Your recent holiday on Eagle - Tawny Eagle from Blackwater Meadow Marina

Overall we had a great time but the boat was too cold on the night times. The weather outside was atrocious but we couldn't keep the heating on through the night. Give me a log burner and it would be a five star rating😀

27 Mar 2018

Carolyn

Thank you for the feedback, your comments have been forwarded to the Marina.

27 Mar 2018

Your recent holiday on Wren - Winter Wren from Wrenbury

Warm, friendly, helpful staff. Apartment was very clean and convenient. They managed to have the boat ready early for us and we really appreciated that! The boat is in very good condition and performs beautifully.

27 Mar 2018

Carolyn

Thank you for your lovely feedback. It's great that you were able to take advantage of our Canalside accommodation at Wrenbury Mill before starting your Narrowboat adventure!

27 Mar 2018

Your recent holiday on Lark - Tawny Lark from Hilperton

Very good quiet, holiday. Had a slight issue with the water system, but the guys were out with us within a hour and problem all sorted.

26 Mar 2018

Carolyn

Thank you for your feedback, we're really pleased you had a lovely holiday and the one issue you had was dealt with swiftly.

27 Mar 2018

Your recent holiday on Woodpecker - Green Woodpecker from Aldermaston Wharf

First time on narrow boat holiday, found some of the locks were quite difficult to operate

26 Mar 2018

Carolyn

Thank you for your feedback, perhaps we can help you choose a route with less locks if you decide to take another holiday.

27 Mar 2018

Your recent holiday on Eagle - Lesser Spotted Eagle from Hilperton

Excellent in every way except very draughty when sleeping in the front of the barge by the doors / vents

26 Mar 2018

Carolyn

Thank you for taking the time to give us your feedback. We will forward your comments on to Hilperton Marina.

27 Mar 2018

Your recent holiday on Wagtail - Yellow Wagtail from Rugby Wharf

This was a new boat, unfortunately the fuse holder for tv booster was broken & one of the toilets wouldn't flush at all & an intermittent problem with the second toilet.

26 Mar 2018

Haley

Thank you for taking the time to provide this information.  We will investigate the issues you expericenced.

26 Mar 2018

Your recent holiday on Wren - Sedge Wren from Hilperton

we very much enjoyed the experience our only disappointment was that due to weather conditions the river stretch from Bath to Bristol was not open. But made good by spending a day in Bath and then sailing back up the canal to the Caen locks . All over a very good holiday and the boat did us proud, thanks again

26 Mar 2018

Carolyn

Thank you for your feedback, nice to hear that the weather didn't spoil your holiday!

27 Mar 2018

Your recent holiday on Medway - Rodulf from Gailey Wharf

Me my little dog my sister and her husband have just come home from a week away we went from gailey to Nantwich and back and we had such a good week. Brilliant expereicne and would definitely recommend others to give it ago.

26 Mar 2018

Carolyn

Thank you for your feedback, we're really pleased that you enjoyed your family holiday.

27 Mar 2018

Your recent holiday on Lark - Sky Lark from Falkirk

enjoyed everything about it

26 Mar 2018

Carolyn

Thank you for your feedback, we look forward to seeing you again.

27 Mar 2018