So don't take our word for it, see what over 10,000 of our customers are saying about us!
Yellow Wagtail is less than a year old and is generally a very nice boat. However, the shower mixers in both bathrooms were stuck on scolding hot and could not be shifted from this. The fixtures and fittings in the boat were generally good, but the quality of some of the carpentry was poor. Notwithstanding these points, we had a comfortable holiday and thoroughly enjoyed ourselves.
23 Oct 2018
Thank you for your feedback, which has been forwarded to Rugby so that they can check the shower mixer taps in both bathrooms. We're pleased to hear that you still enjoyed your holiday and found our Warbler Class comfortable. We hope to welcome you back aboard again soon.
05 Nov 2018
Boat was in good condition and travelled/ steered well. Staff were attentive . If you could have any influence on C+RT about time restrictions on the Northampton flight, when water levels are being 'saved', to perhaps later 'pm' by say 2hrs , one day per week, in each direction, so that you could direct hirers to these days if they wished to undertake the R. Nene cruise, which is delightful, particularly beyond Wellingborough.
23 Oct 2018
Thank you for taking the time to leave your feedback. We don't have any involvement in decisions made by CRT, although we are made aware of any restrictions that may affect our customers. It's great to hear that you were pleased with your boat and that you enjoyed your chosen route. We look forward to seeing you again soon.
05 Nov 2018
The marina staff were very pleasant, professional, helpful and efficient. The boat was perfect for our needs and the whole experience was relaxing and very enjoyable. Scotland is a beautiful country that even the varied weather conditions could not spoil. The people we met were all really friendly. A wonderful time.
22 Oct 2018
Thank you for your feedback. It sounds like you enjoyed a wonderful holiday, even if you did experience a variety of weather! We are glad you found the Scotch Mist was perfect for your needs and that you found the whole experience to be relaxing and enjoyable. We are delighted to hear that you found our team at Falkirk to be so professional, helpful and efficient. We look forward to seeing you again soon.
29 Oct 2018
We noticed, that the boat had no working tunnel light from the very start (most probably the bulb, as we checked the fuses) and there was one blanket less than needed on board. But we thougt, that this is not serious enough a problem to bother you with during our the trip. Problematic were the toilets: We were not aware, that a pump out is absolutely need during a 2 weeks trip. Well, of course, this is lack of experiance from our part. But we were really having a hard time on board the last three days, as the tanks seemed to stink through the walls. Please recommend future parties to absolutely do a pump out after a weeks time.
22 Oct 2018
Thank you for your feedback, your comments have been forwarded to the Marina to help them to improve their handover procedure. If there are items missing onboard we would always encourage customers to contact the Marina so that these items can be brought to you if necessary. We hope you enjoyed your holiday and we look forward to seeing you again soon.
13 Nov 2018
We have taken an annual holiday with you for several years now and would always rate 5 stars. However, we have deducted two stars for the following reasons... 1) We were planning to do the Cheshire Ring. We had not been made aware of any problem with this route (despite your updating me all year about a problem which WOULDN'T affect our route). Luckily I phoned you just a few days before the holiday to see if everything was alright. It was then that I found the Cheshire Ring was not navigable. I must say that from that point you were most helpful in offering alternative routes/bases which we accepted, although the late availability meant we had to go to the Midlands which has already been the location of many of our previous holidays. Had I not phoned, we would have all arrived at our original base blissfully unaware to find we could only have done a "there and back" route, and we have already gone in both directions from that base. 2) Upon arrival we were surprised that the guy doing the handover of our boat suggested that IF we needed to get a pump out then we could get a refund when we return. This seemed strange as we have never had to get a pump out before and your brochure states that all boats are emptied before handover. We wondered if ours maybe hadn't been emptied, and this suspicion only grew as the toilet started smelling after just one day. By evening on day 3 we were unable to use it as it was warning us that it was full. It was day 5 by the time we found an accessible pump house by which time the smell was extremely unpleasant! ...and we had to phone and wait for them to arrive. Then I had to walk to a nearby marina to get a receipt!!! We were refunded at the end of the holiday but we were most disappointed that the tank hadn't been emptied as per brochure description, and that we weren't told (otherwise we could have got it emptied much earlier in the week)
22 Oct 2018
Thank you for taking the time to leave your feedback. Every year throughout the course of the season there will be many short term and permanent stoppages that will affect our guests. All customers who could be affected by the major breach on the Middlewich Branch were contacted at the beginning of this season as we were aware that this stretch of canal would not be open again until next year. Local stoppages are advised by the marina staff on arrival at the marina and route advice given accordingly. We strongly advise customers to always have a second route option as our cruising routes are only suggestions and can be affected by river closures and stoppages at any time. Stoppages can also be monitored on the Canal & River Trust website. All of our boats will have a pump out on return from their previous hire. Customers booking a two week holiday will be told during the handover that it will be necessary to have a pump out during the course of their holiday and that the cost of this will be reimbursed to them on their return to the marina.
13 Nov 2018
The boat was lovely and we had a terrific time. Plus the weather was very kind to us. Also very pleased with the service when our boat had a mechanical problem and this was sorted out extremely efficiently.
22 Oct 2018
Thank you for your feedback. We are delighted that you had a terrific holiday and that you found the Streaked Weaver to be so lovely. We are also happy to hear that our team at Blackwater Meadow were able to provide you with a great and efficient service. Including sorting out the mechanical problem you encountered. We look forward to seeing you again soon.
29 Oct 2018
Loved it! Boat was fantastic, very clean and had everything we needed like good heating, bedding, towels, crockery etc. Boat was perfect size for 4 of us. Loved the Scottish decor e.g. Stag bedding and tartan cushions and curtains etc. Tam gave us a great,full handover on arrival.
22 Oct 2018
Thank you for such fantastic feedback! We're really pleased to hear that you enjoyed the little 'Scottish' touches on the Spirit Class and that your boat had everything you needed onboard. We look forward to seeing you again soon.
26 Oct 2018
Boat was very nice and the canal was fantastic. We had a weekend and went down onto the river at bath and back. It was confortable for time as it's quite on the canal in October. The down side was one toilet showed needing pump out after around 20 hours and the other after around 48 at the start of the Sunday. We were dropping the boat off Sunday night so managed but this caused a lot of stress. Not clear why this happened. We used toilet paper that was only 2 ply and non quilted as instructed so we wounder if the pump out never happened on turn round. Mentioned it when dropping the boat off and got told "Maybe the sensor got blocked".......
22 Oct 2018
Thank you for your feedback. All of our boats are pumped out as part of the turnaround schedule. There is censor within the tank, which dictates when the red light shows and on occasions this can be obscured and give a false reading. The second light will have then come on due to there being 8 of you all using the second toilet. It is a shame that this caused your crew stress and we hope it didn't spoil your holiday overall. It is great to hear that liked your boat and that you enjoyed the beautiful Kennet & Avon Canal. We hope you will all be back for another holiday with us again soon.
26 Oct 2018
friendly team responded to issues really quickly
22 Oct 2018
Thank you for your feedback, we're pleased to hear that our team at Wrenbury looked after you and supported you when necessary. We hope we will be able to welcome you back again soon.
24 Oct 2018
Nice boat, only problem was the shower didn’t work properly. Helpful marina staff. Great location on Llangollen canal.
22 Oct 2018
Thank you for your feedback, we hope that the marina staff were able to assist you with getting the shower to work properly and that this didn't affect your holiday too much. It's great to hear that you enjoyed the beautiful Llangollen Canal and we look forward to welcoming you back again in the future!
24 Oct 2018
Overall excellent, However, I have deducted one star due to the layout of the bathroom rendering the toilet for anyone other than a child practically unusable, had the heating been on anyone attempting to sit would have been badly burned by the radiator!!! and as for the mattress on the double bed, possibly THE most uncomfortable I have ever not slept on in my life, but I believe that on the bed at least the mattresses would have been replaced had someone before us complained.
22 Oct 2018
Thank you for your feedback which has been forwarded to our boat building team as well as the Marina. We're pleased that you found the holiday excellent apart from the issues you have raised and we hope to welcome you back aboard again soon.
24 Oct 2018
The boat was well equipped and very well presented. However the engine cold starting in the morning was difficult in that a considerable amount of cranking was required before the engine started in spite of having the glow plugs on for 30 seconds as instructed - this caused some unnecessary anxiety. This was reported to the hire base on returning the boat - I suggested that the glow plugs be checked! Also I considered the fuel charge of £60.11 was somewhat excessive on top of the hire charge of the hire charge of £456.47.Bearing in mind it was for only 4days cruising (a total of 23 hours 45 minutes cruising time and 2 hours heating on 3 evenings).I have hired from you on previous occasions and hope to do so again in the future.
22 Oct 2018
Thank you for your feedback. In the colder months of the season we would expect a small charge for fuel on top of the £50 deposit, especially with a cruising time of 28 hours. The Marina have confirmed that the glow plugs did need changing after your hire and they appreciate that this must have been frustrating for you. Our Customer Services team will contact you directly. We look forward to seeing you again soon.
12 Nov 2018
As first timers, quite late in life, it was a never before experience and, with hindsight, we are glad we took the plunge. Figuratively speaking of course.. Particularly enjoyed the camaraderie with those out and about on the canals
22 Oct 2018
It is never too late to experience a canal boat holiday! We're pleased you had a great holiday and that you enjoyed meeting fellow narrowboater's who are always happy to offer advice to first time boaters. We hope you will be back for another holiday with us again soon.
24 Oct 2018
Just a,fantastic all round holiday
22 Oct 2018
Thank you for your feedback and for the brilliant photo; your dog looks like it is enjoying the adventure! We hope you will be back to see us again soon.
24 Oct 2018
Everything about this holiday was great, highly recommended
22 Oct 2018
Thanks you for the feedback, it sounds as if you had an amazing time! We look forward to welcoming you back again soon.
24 Oct 2018
Use the code below to redeem your great savings at the checkout
Code expires 31st October 2024
