So don't take our word for it, see what over 10,000 of our customers are saying about us!
We had a most enjoyable week. The boat was okay but a little bit tired and the equipment was on the cheap side. Have definitely had nicer boats.
05 May 2018
Thank you for your feedback which will be forwarded to the Marina. We hope to see you again soon.
07 May 2018
Love this type of holiday. Busy as you wish to make it, countryside by canal is so relaxing. Need to be able to work together as a team. Even though we had some problems with our boat we made the most of it, we were not going to let them spoil our holiday.
05 May 2018
There's no better way to see the countryside than on a canal boat! We're pleased to hear that you enjoyed your holiday and hope you will be back again soon!
07 May 2018
Over the years, we have booked over 30 holidays with ABC boat hire and on the whole have been very happy. On the odd occasion, when there has been a problem, it has always been resolved. However, without doubt, some ABC boats are now starting to look and feel their age. Sadly some of the boats are shabby and in need of a complete refurbishment. . These comments are levelled at those who are responsible for the quality of the boats certainly not the staff who take the bookings or the boat yard staff....they did everything they could to ensure that we had a nice holiday. Whilst I understand that hire boats sometimes get rough treatment, this is the start of a new holiday season ... when everything should be at its best. Perhaps ABC management should remember that there are other holiday companies and some of them offer much smarter boats!
05 May 2018
Thank you, we do value feedback from our loyal customers and your comments have been forwarded to our Management Team. It is great to hear that for over 30 years you have been happy with our boats and the service you have received from ABC. We hope that we will be welcoming you again soon.
07 May 2018
From the booking process until the time we vacated our boat, all the staff we had dealings with were friendly, informative and very efficient making all aspects hassle free. Our boat was very clean, in excellent condition and with many storage spaces. Little things, such as the practical welcome pack and good quality mooring ropes made a difference.
05 May 2018
What fantastic feedback, thank you! It's great to hear that you found the whole booking process hassle free and you received great service from Wrenbury Mill. We hope to welcome you aboard very soon!
07 May 2018
Boat layout suits our needs and looked like it had been refurbished. Also quiet, no exhaust fumes and light tiller. Adequate Power points and WiFi.
05 May 2018
Thank you for your feedback, it sounds as if you had a great holiday on Ragnar. We look forward to welcoming you aboard soon!
07 May 2018
Really enjoyed the 5 day. first time experience
05 May 2018
It's great to hear that you enjoyed your first Narrowboat experience and we hope you'll be back for another adventure soon!
07 May 2018
The boat was in excellent condition with every extra we needed. The hand over and instructions were good.
04 May 2018
What great feedback, thank you! Your lovely comments will be forwarded to Hilperton Marina. We hope to see you again soon.
07 May 2018
The Mon and Brecs is a lovely canal with few locks so not too strenous but although plenty of water, the the canal is very low in places and it is easy to get grounded especially when passing other boats. The boat itself was very clean and well maintained although the layout was not the usual front or rear lounge and didn't seem to have the storage we have had before.Would certainly recommend.
04 May 2018
Thank you for your feedback. The Mon & Brec is renowned for being shallow in areas which is why our Finch and Swallow Class boats have been designed with a low draft to reduce the chance of grounding. We're pleased to hear that you were happy with the cleanliness of the boat and your suggestions of more storage have been forwarded to our boat building team. We look forward to welcoming you again soon!
07 May 2018
We were impressed with the price of a very last minute booking, less than 48 hours in advance. The boat was what we expected as we had used ABC many times in the past although not for a few years. The boat was well presented and equipped to a good standard. I would have given 5 stars but for the following reasons. The first evening the water pump to the shower worked only for 15 seconds or so before triggering the breaker which then had to be reset before repeating the exercise again and again. To be fair when I phoned the next morning, an engineer came out whilst we were working the Caen Hill flight of locks and made a temporary fix to allow us to continue with our holiday. Great and immediate response and I would not have penalised the score if that were the only problem. We subsequently found that water from the shower was penetrating through to the carpet in the corridor outside - we concluded it probably needed a new seal. The third night onwards we could not get a signal on the tv in the saloon although we could in the cabin and we discovered that the box through which the aerial was plugged had broken. This did not mar the holiday unduly as after many years experience of boating holidays we had bought dvds to watch. The tv in the cabin had a yellow line running vertically through the picture. One of the helmsman’s waterproof jackets provided had no zip fastener. The staff were very pleasant and helpful but did not have much knowledge of the canal outside the immediate area. We were advised that due to strong currents between Bath and Bristol we could not travel beyond Bath but were unaware there was a similar situation at the other end of the canal which I mentioned. I had been longing to do the Caen Hill flight of locks for years so we happily set off in that direction, met with another boat and had a great 4 hours in the sunshine working through all the locks on Sunday. I always worry when we meet huge numbers of volunteer lock-keepers as most of them have far less experience than us and do not follow the instructions of the captain ie the person in charge of the boat often resulting in the boat being thrown about in the locks and wasted water resources. Especially so, when they see we are just two crew and hire-boaters on top. We normally politely refuse any offers given the opportunity and whilst some smile and accept our decision, others act affronted and almost aggressive in their response. This happened on our return down the Caen Hill locks. Some even assume that you want help and dive straight in without asking at all which is upsetting. Part of the fun of the holiday for us is to use the locks and we actively seek out routes with large numbers of locks so we have many of these confrontations.
04 May 2018
Thank you for taking the time to leave us your feedback. It is a shame that you had some issues with the showers although it does sound as if Hilperton were quick to respond and make a temporary fix until your boat could be returned to the Marina. Your comments about the televisions and the jacket have been forwarded to Hilperton so that they can rectify these issues ready for our next guests. We have also asked the Marina Manager to speak to the Waterways Manager for the Kennet & Avon about how the Volunteer Lock Keepers operate with our hirer's, it is important that you are given the opportunity to refuse any help if you want to experience the locks yourselves. We hope to welcome you back again soon!
07 May 2018
Excellent service from all the boatyard staff and Alistair was first class. The boat was in excellent order and very clean.
04 May 2018
Thank you for your feedback, your comments will be forwarded to Alvechurch Marina so that Alistair can be recognised for his great customer service. We hope we will see you again soon.
07 May 2018
Very professional and well managed Marina
04 May 2018
What lovely feedback, thank you! We look forward to seeing you again soon.
07 May 2018
All went smoothly, we were advised about the breach at Middlewich promptly and changed what we intended to do accordingly.The boat was spotlessly clean and well prepared with a few nice added extras, the staff at Gailey marina were the friendliest and most helpful we have ever come across and we have done plenty of Narrowboating holidays. A lovely holiday, everyone was very friendly.
04 May 2018
We're pleased to hear that you had a lovely holiday and that you enjoyed one of the many great routes on offer from Gailey. Your fantastic comments will be forwarded to the staff. We look forward to welcoming you again soon.
07 May 2018
The boat was well equipped and handled well. The staff were friendly and professional and the week went well. Pity about the English weather.
04 May 2018
It sounds as if you had a great week on Emerald Dove! It was a shame you didn't have better weather, perhaps we can arrange it for you next time!
07 May 2018
We had an enjoyable and relaxing holiday
03 May 2018
Great to hear that you had a relaxing time on the Kennet & Avon, thank you for your feedback.
04 May 2018
Lovely boat, had a wonderful week-end. Would recommend.
03 May 2018
It's great to hear that you would recommend us to your friends, thank you for the feedback.
04 May 2018
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