So don't take our word for it, see what thousands of our customers are saying about us!
Cost of additional fuel expensive, with no proof of amount used
07 Nov 2018
Thank you for your feedback. When our customers return from their holiday their boat will be refuelled ready for the next guests; the engineer will produce a receipt with a record of the litres used which is taken to reception where the administration staff will calculate a fuel charge or refund. In late October, when the weather is colder an additional charge of £22.94 is not unusual. We hope you enjoyed your holiday and we look forward to seeing you again soon.
19 Nov 2018
lovely boat, perfect weather.
07 Nov 2018
Thank you for your feedback. We are pleased you enjoyed your holiday on Red Billed Finch and were lucky enough to also have great weather! We look forward to seeing you again soon.
09 Nov 2018
Small technical problem with Boat but very quickly and expertly fixed
07 Nov 2018
Thank you for your feedback. It is a shame that you had a technical issue during your holiday but we are pleased to hear that our team at Gayton were able to resolve the problem quickly. We hope we will be able to welcome you and your crew back again soon.
09 Nov 2018
Every part of the weekend was perfect boat was very well equipped weather was cold heating on boat was very good a good expeirence
07 Nov 2018
Thank you for the lovely feedback, it's great to hear that you really enjoyed your holiday from Worcester and that you were warm and cosy on Mandarin Duck during the cold weather. We hope you will be back for another holiday with us again soon.
09 Nov 2018
The boat seemed very under powered, in Chirk tunnel we were almost stationary and holding other boats up. The reverse had almost no effect when manoeuvering. we waited 29 hours one mile from Llangollen with a fallen tree (not your fault). No water for showers, flushing or drinking. Our sixth member who didn't join us would have been boat bound as he has limited mobility. I informed the office of our predicament, whilst being sympathetic, no other help was offered. Our aim to explore the Montgomery canal was quashed with this delay. Also the leisure battery didn't seem to last long without the engine running. Whilst the boat was adequate, we felt it was a bit 'tired'. As we would like to have more trips with you in the future, I feel some sort of compensation or similar gesture would be appropriate. I'll leave that for your consideration.
07 Nov 2018
Thank you for taking the time to leave your feedback. With so many leaves in the canal at this time of year there can be a build up on the leading edge of the propellor, reducing it's effectiveness. Strong currents through tunnels can also reduce speed further but normally this can be remedied by reversing the propellor every few minutes. Our Customer Services team will contact you directly about the time you lost due to the fallen tree. We hope to see you again soon.
12 Nov 2018
Easy to book, always good clean boats, and friendly staff, both in the office, and at the boat yard
06 Nov 2018
Thank you for your kind feedback, we all love what we do at ABC and it's great to know that this comes across to our customers! We appreciate our loyal customers too and we look forward to helping you plan your next adventure with us.
09 Nov 2018
Although boat was very clean. We all felt the boat was in a very tired condition
06 Nov 2018
Thank you for your feedback, which we will forward to the Marina. We hope to see you again soon.
09 Nov 2018
Nice boat, clean and well fitted out with thoughtful additions like tea bags and washing up liquid
06 Nov 2018
Thank you for your feedback. We like to equip our boats with all of the little extra's to make your stay perfect! We hope to see you all again soon.
09 Nov 2018
Great experience and service
06 Nov 2018
Thank you for your feedback, we are happy to hear that you enjoyed your holiday experience and that you were pleased with the service you received from Hilperton Marina. We hope to see you again soon!
09 Nov 2018
It was so well organised and everyone so helpful that whilst we were so scared driving the barge, we learnt to understand it very quickly. We even had a few eekk moments which added to the fun. The pace of life is so far removed from the real world that it made it so enjoyable, just slowly watching the scenery go by. The barges are so well equipped and everything is provided that it really is a home from home. We would love to take the kids next time ..... there will be a next time!!! Thank you for a fab holiday.
06 Nov 2018
Thank you for taking the time to leave your feedback, you have summed the whole experience up perfectly! Everyone is nervous to begin with, but learning how to drive the boat together and slowing down to a quieter pace of life is what makes the holiday different from anything else. We look forward to welcoming you and your children back aboard in the future!
09 Nov 2018
We had a truly wonderful holiday. It was our first narrowboat holiday and it turned out to be a fun filled and lovely experience.
06 Nov 2018
Thank you for such wonderful feedback. It sounds as if your holiday was exactly what it should be, an opportunity for the family to get together and make some precious memories! We hope you will be back to see us again soon.
09 Nov 2018
Fabulous boat, friendly and efficient staff at the boatyard. Can't fault it.
06 Nov 2018
Thank you for the lovely feedback, which we will forward to our team at Worcester. We are pleased to hear that you were also impressed with our new Duck Class boat! We hope to see you again soon.
09 Nov 2018
BOOT WAR SEHR SAUBER, ES GAB KLEINERE TECHNISCHE PROBLEME ( Batterie, Heizung) DAS PERSONAL WAR SEHR FREUNDLICH. DIE EINWEISUNG FUER EINEN TOTALEN ANFAENGER HAETTE ETWAS AUSFUEHRLICHER SEIN KOENNEN.
06 Nov 2018
Danke für Ihre Rückmeldung. Wir freuen uns zu hören, dass Ihr Boot sauber war und Sie unser Marina Personal freundlich fanden. Es ist schön zu hören, dass Sie die Erfahrung genossen haben und dass Sie sie anderen empfehlen können!
09 Nov 2018
The boat, marina, and canal were great, a single A4 guide to a couple of suggested itinerary's for the week with stopping off points would have been good. With that it would have been 5 stars.
06 Nov 2018
Thank you for your feedback. We're glad to hear that you enjoyed your holiday on Red Necked Grebe and that you were impressed by the Kennet & Avon Canal. We find that most of our customers prefer to buy a map from the Marina shop which they can then keep as souvenir of their holiday. We hope to see you again soon.
09 Nov 2018
We had an Excellent holiday on Rodulf from Gailey Wharf - the team gave us everything we needed to know as first time narrowboaters and made our trip truly memorable.
06 Nov 2018
Thank you for your fantastic feedback. Your first narrowboat holiday can be daunting but we're pleased to hear that our Gailey team were able to ease any apprehension and that you went on to have a wonderful time! We hope you will be back to make more memories soon.
09 Nov 2018
