Reviews

We use Feefo to allow our guests to give us honest feedback about their holiday with us.

So don't take our word for it, see what thousands of our customers are saying about us! 

Your recent holiday on Kestrel - Lesser Kestrel from Gailey Wharf

Great customer service, boat was immaculate and stocked with everything needed.

11 Oct 2019

Your recent holiday on Wren - House Wren from Gailey Wharf

Good boat. Nicely equipped and laid out, easy to maneuver, working electrics, working heating.

11 Oct 2019

Your recent holiday on Lark - Dusky Lark from Union Wharf

Very impressed with the boat but could not get any t.v. reception (in fairness, not unusual) but having checked remote control found the batteries needed replacement. Only other slight problem was the pull down settee opposite the table had a pin missing on one side and could not be used comfortably. Overall we were very pleased with the boat and facilities.

11 Oct 2019

Carolyn

Thank you for your feedback, which has been sent to the Marina so they can check the dinette seating and the remote control batteries. We are pleased to hear that you were happy with your boat and enjoyed your holiday.

08 Nov 2019

Your recent holiday on Wren - Inca Wren from Whitchurch Marina

Overall an excellent experience only let down by WiFi problems and a faulty water pump giving a variable shower temperature

10 Oct 2019

Your recent holiday on Finch - Red Billed Finch from Goytre Wharf

Mechanically the boat worked well. The heating system was inefficient, one radiator not working and the other two struggled to raise the temperature. The radio did not work. The TV remote control had faulty enter and scroll buttons rendering the set inoperative. WiFi did not work after first day. Intermittent spotlight over table. Some indicators missing on engine control panel.

10 Oct 2019

Carolyn

Thank you for your feedback. Our Customer Services team are contacting you directly.

08 Nov 2019

Your recent holiday on Wren - Bay Wren from Falkirk

I loved the boat, which was very well equipped. The staff were lovely

10 Oct 2019

Your recent holiday on Mist - Scotch Mist from Falkirk

Excellent narrowboat. Efficient friendly and helpful marina staff. Falkirk wheel was impressive and the Kelpies were simply stunning. The Scottish Canals staff were great especially the volunteers who helped us through the fourteen locks down to the Kelpies in record time as we wanted to do the Kelpies internal tour before they closed that day.

10 Oct 2019

Your recent holiday on Dove - Turtle Dove from Aldermaston Wharf

An enjoyable weekend. Hope to repeat.

10 Oct 2019

Your recent holiday on Duck - Long Tailed Duck from Whitchurch Marina

Everything went pretty much to plan, only one or two minor issues so overall good.

10 Oct 2019

Your recent holiday on Tyne - Grith from Whitchurch Marina

We did everything that wewanted to do.

10 Oct 2019

Your recent holiday on Thrush - Blue Rock Thrush from Hilperton

Boat was excellent and although a repair was necessary it was quickly, efficiently and politely dealt with

10 Oct 2019

Your recent holiday on Medway - Rodulf from Gailey Wharf

I cooked for the first 8 days of our holiday, roasts, ect and found that the kitchen was very well equipped, the shower was very acceptable, the heating was perfect for the varied weather that we had, it kept us warm and toasty after getting wet through, have to say that the wet suits let the water through, but there was an umbrella, we had a most enjoyable holiday, the welcome tea, coffee and biscuit was a lovely touch, all in all a very well equipped boat, and will be using them again in 2021. thank you.

10 Oct 2019

Your recent holiday on Weaver - Village Weaver from Aldermaston Wharf

The boat was old and a bit dated. The heating didn't work very well and not at all at the end of our trip.

10 Oct 2019

Carolyn

Thank you for your feedback. We do advise customers to contact the marina if they are experiencing any technical problems with their boat, as in most cases the problem can be resolved over the phone. We hope you enjoyed your holiday over all and we hope we will be able to welcome you again in the future.

08 Nov 2019

Your recent holiday on Swallow - Red Throated Swallow from Goytre Wharf

Boat well equipped and comfortable. Good weather made the weekend perfect

09 Oct 2019

Your recent holiday on Bunting - Rock Bunting from Alvechurch

The service from start to finish was excellent. Dropped a star only because the boat is a little care-worn now. Didn't interfere with our enjoyment though.

09 Oct 2019