So don't take our word for it, see what thousands of our customers are saying about us!
Brilliant week away, thoroughly enjoyed it.
01 Oct 2018
Thank you for taking the time to leave your feedback, it's great to hear that you thoroughly enjoyed the experience and we hope to see you again soon.
08 Oct 2018
The experience was very good we were lucky with the weather. Met some very nice people.
01 Oct 2018
Thank you for your feedback. It's great to hear that you enjoyed some lovely weather and that you found the people that you met along the canal friendly. We look forward to welcoming you back again soon.
08 Oct 2018
We had a great experience. The boat performed well. Not long enough. A week would be better.
01 Oct 2018
Thank you for your feedback, it's great to hear that you enjoyed the experience so much that you would like to book again but for longer! We look forward to helping you plan your next holiday.
08 Oct 2018
The boat was clean and comfy, and the kitchen well-equipped with good quality pans etc. The beds were excellent. The central heating - on the sole day we needed it - was very quick and effective, though unfortunately it caused a lot of condensation. I don't know what could be done about that. The bathrooms were clean and well-fitted out (although the toilet in one had not been fixed quite securely to the floor, something we mentioned on our return, in case of possible health-and-safety issues). The radio was excellent - Radio 2's Popmaster is essential listening - and the TV/WiFi were too whenever the signal allowed. My husband felt that the engine worked very well, with sufficient power and steerage to get him out of rare emergencies such as meeting another boat head-on at a blind bend. The central mooring line was very useful to him because, due to my inexperience and there only being two of us, it allowed him to bring the boat safely into the side on his own, leap off and secure temporarily before mooring properly fore and aft. He felt the headlight was adequate for tunnels but would have been better placed in the centre rather than the side. The awful weather on our last day meant the waterproofs and umbrella were extremely useful to him.
01 Oct 2018
Thank you for your excellent feedback, it sounds as if you had a great time on Chestnut Thrush! We hope you will be back for another adventure with us again soon.
08 Oct 2018
Excellent boat, very good handover and return.
01 Oct 2018
Thank you for your great feedback, we're glad to hear that you were impressed with our Warbler Class and the customer service that you received from our team in Worcester.
08 Oct 2018
The staff were excellent, from the girls in the shop to the staff who refuelled the boat at the end of the hire. Extremely friendly and helpful.
01 Oct 2018
Great feedback, thank you. It's lovely to hear that you were impressed by all of our team at Alvechurch and that you enjoyed your holiday. We hope to see you again soon!
08 Oct 2018
fantastic boat, excellent hand over - very friendly.
01 Oct 2018
Thank you for your lovely comments, we're really pleased to hear that you enjoyed your holiday and that you were impressed by your boat and handover. We look forward to seeing you again soon.
08 Oct 2018
The weather didn't help but boat fine, easy to control.Little bit thirsty but we were using heating a fair amount as overnight temp1C on a couple of nights. When weather improved, went to excellent!
01 Oct 2018
Thank you for your feedback, we're pleased to hear that the sun did come out for you in the end! It's great that you enjoyed all of the comforts on our Duck Class and found it easy to control. We hope to see you again soon.
08 Oct 2018
The overall holiday was fine, Just a few things wrong, firstly the roof leaked, causing problems sleeping,(water dripped on to the galley bed),Second the bolt on the rear door was missing, noticed by my wife when taking over the boat, It was fixed, but should of been spotted before, We noticed some of the fixings along the bottom of the galley had come away, Should of been better secured.
01 Oct 2018
Thank you for your feedback, which has been forwarded to the Marina so that they can check the roof leak. We're glad to hear that you enjoyed the holiday overall and we hope to see you again next year!
08 Oct 2018
We thoroughly enjoyed our holiday but did feel that the boat was not up to the standard we would expect from ABC boat hire.
01 Oct 2018
Thank you for your feedback, which we will forward to the Marina. Our Booking Office team are always happy to advise customers on their choice of boat if they are unsure of the differences between the fleets. We look forward to welcoming you back again in the future.
08 Oct 2018
The boat was perfect for our needs, all the staff from the handover to the lock operation were friendly & helpful and the scenery beautiful. Shame about the canal closures but we got to see everything we wanted to anyway.
01 Oct 2018
Thank you for your feedback, we're pleased to hear that you were impressed by our team at Falkirk and that you enjoyed the route to Edinburgh and back. We look forward to seeing you all again soon.
08 Oct 2018
Almost everything was thought of. Would have to be really picky to find a negative.
01 Oct 2018
Thank you for your feedback, we are always looking for ways to improve our customers holiday experience and welcome suggestions! We're really pleased to hear that the team at Blackwater looked after you so well and we look forward to welcoming you back again soon.
08 Oct 2018
The boat was clean, comfortable and well equiped. It fell down on a leak at the stern (not stern gland) which flooded the engine compartment in one night stop. An emergency callout engineer pumped, dried and restarted we then had to pump the bilge hourly. This was a known fault on "Imperial Eagle".This also forced us into the situation of potentially polluting the waterway! We found that having to run the engine both to start and run the heating at night unsatisfactory and would suggest that the engine start and heating batteries should be seperated, it is non-sensicle to have them on the same system.
01 Oct 2018
Thank you for your feedback, which has been forwarded to the Marina so that they can investigate the issues you have raised. We're pleased that you found your boat clean and comfortable and we look forward to welcoming you all back again soon.
08 Oct 2018
Friendly, efficient staff. Well equipped boats. We've used ABC on many occasions and they're always there at the end of the phone, even if it's just for advice. Would have been useful to have known about lock restrictions before we arrived, but we adjusted our schedule accordingly.
01 Oct 2018
Thank you for your feedback. It's great to hear that you have received good customer service on many occasions from ABC and that you have found our staff friendly and efficient. Although we do contact customers who may be affected by stoppages prior to their holiday it is part of the boat handover to discuss any restrictions that may be in place at the time of the holiday. We do also encourage our guests to check the Canal & River Trust website when planning their route or of course they can contact the Marina at any time leading up to the holiday. We look forward to helping you plan your next adventure with us!
08 Oct 2018
Lovely frequency team. Great experience all around.
01 Oct 2018
Thank you for your feedback, it's great to hear that you found our team at Rugby friendly and that you enjoyed your holiday experience. We look forward to welcoming you again in the future!
08 Oct 2018
