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Reviews

We use Feefo to allow our guests to give us honest feedback about their holiday with us.

So don't take our word for it, see what over 5000 of our customers are saying about us! 

Your recent holiday on Bunting - Little Bunting from Aldermaston Wharf

Friendly, knowledgeable staff. Nice boat. Good value and something a bit different

31 Oct 2018

Carolyn

Thank you for your feedback, It's great to hear that you all enjoyed your first Canal Boat holiday! We hope you will be back for another adventure with us again soon.

06 Nov 2018

Your recent holiday on Swallow - Red Sea Swallow from Goytre Wharf

The boat was tired looking and seating area uncomfortable

31 Oct 2018

Carolyn

Thank you for your feedback, which has been forwarded to the Marina and our Boat Building team. We hope we will be able to welcome you back again soon.

05 Nov 2018

Your recent holiday on Wren - Cactus Wren from Falkirk

Myra and the lock staff were very helpful and friendly. However unfortunately I caught cryptosporidium and could only have come from trip. I was very mindful on hygiene whilst aboard.

31 Oct 2018

Carolyn

Thank you for your feedback. The staff at Falkirk Marina pride themselves on the cleanliness of their boats, which are all cleaned to a very high standard. As well as following strict cleaning procedures, the water tanks are filled up and flushed out between each hire. We are sorry to hear that you have been ill and wish you a speedy recovery. We hope to see you again soon.

19 Nov 2018

Your recent holiday on Plover - Golden Plover from Alvechurch

Perfect, just what we wanted

31 Oct 2018

Carolyn

Thank you for your feedback, we're pleased to hear that your holiday met all of your expectations! We look forward to seeing you again soon.

06 Nov 2018

Your recent holiday on Warbler - Grasshopper Warbler from Gayton

Really lovely staff. Clean and tidy boat, and very well equipped. Will definitely use you again.

31 Oct 2018

Carolyn

Thank you for your lovely comments, which we will forward to our team at Gayton. We're really pleased that you liked our new Warbler Class boat and all of the facilities onboard. We look forward to helping you plan your next next holiday.

06 Nov 2018

Your recent holiday on Tyne - Grith from Whitchurch Marina

We'd had the same boat the year before and had listed minor 'gripes' that needed fixing. We're not surprised at the end of a season that things need doing. It was lovely to have the same craft this year and see that they'd solved all the previous problems and fitted a new cooker and worktop which was fantastic. Would happily have the same boat again.

31 Oct 2018

Carolyn

Our customer feedback is really important to us and we will always make improvements when they are required. We're delighted to hear that you you had a great holiday on Grith and that you would be happy to hire the same boat again. We hope to see you again soon!

06 Nov 2018

Your recent holiday on Grebe - Clarks Grebe from Blackwater Meadow Marina

Wery professional. It’s my third trip on a narrowboat. And this is so far the most torough company I have rented from. This concerning safety and information. And the marina in Ellesmere is a great base for several journeys in the future. I’ll be back:-)

31 Oct 2018

Carolyn

Thank you for your feedback. It's great to know that you appreciate the efforts we make to provide our customers with the necessary information they need before starting their holiday. We look forward to helping you plan your next adventure!

05 Nov 2018

Your recent holiday on Goose - White Fronted Goose from Hilperton

We had a lovely time, my husband, myself and my two elderly parents, both of whom have mobility problems. The first morning it was raining, but it stopped by lunchtime and although it wasn’t brilliant blue skies every day, we enjoyed the scenery and helpfulness of people we met. We went from Hilperton to Bath and back and the scenery is stunning. It is a very relaxing holiday.

31 Oct 2018

Carolyn

Thank you for taking the time to leave your feedback. We're pleased that you and your crew enjoyed your Narrowboat experience and that you all found it relaxing. It's also great to hear that you enjoyed the friendliness of other boaters and lock keepers. We hope you will be back for another holiday with us again soon.

05 Nov 2018

Your recent holiday on Owl - Long Eared Owl from Gayton

Very enjoyable long weekend with the family for my mother's birthday. First time for her on a long boat, not bad at 84!

31 Oct 2018

Carolyn

What lovely feedback, thank you. It just shows you are never too old to have your first Narrowboat holiday! We hope you made some amazing memories and we look forward to welcoming you back in the future.

05 Nov 2018

Your recent holiday on Lark - Archers Lark from Blackwater Meadow Marina

Absolutely fantastic. Boat beautiful route was stunning staff were brilliant

31 Oct 2018

Carolyn

Thank you for such fantastic feedback, it sounds as if you had a perfect holiday! We hope to see you again soon.

05 Nov 2018

Your recent holiday on Wide Beam - Sanderling from Falkirk

Fantastic boat, very well equipped, clean and comfortable. spectacular views as you leisurely cruise along the canal.

31 Oct 2018

Carolyn

Thank you for your feedback, we're delighted that you enjoyed your holiday so much! It's also great to hear that you were impressed with the facilities onboard our Wide Beam boat. We hope you will be back for another holiday with us again soon.

05 Nov 2018

Your recent holiday on Nene - Bragi from Gailey Wharf

Amazing! Very professional and accommodating. Highly recommend!

31 Oct 2018

Carolyn

Thank you for fantastic feedback! It's great to hear that you were impressed by the service you received from our team at Gailey Wharf. We hope you will be back for another holiday with us again soon.

05 Nov 2018

Your recent holiday on Wren - House Wren from Gailey Wharf

The Boat was nice and clean. The standard was also very high

31 Oct 2018

Carolyn

Thank you for your lovely comments, it's great to hear that you enjoyed your holiday on our new Wren Class. We hope to welcome you back aboard again soon.

05 Nov 2018

Your recent holiday on Heron - Humblots Heron from Wrenbury

We had a wonderful experience overall. The weather wasn't always on our side but the canal boat and associated activities, including negotiating locks, lift bridges, water and refuse facilities, was everything I expected and more. It's just a shame that we couldn't have longer mooring in Llangollen warf. 48 hours really isn't long enough and as it wasn't full. We felt that we should have been able to stay as long as we paid the daily fee and no other boats were missing out. It would have been even better if there were more noise canalside pubs along the way. For example Lion Quays was a perfect dinner spot with easy access, great food and lovely service. We did have some bother with a smokey exhaust from the central heating and a faulty gas regulator but the Wrenbury engineer Martin was great, coming out to fix the regulator and provide guidance on how to operate the boat and especially how to start with a flat battery. The electric lift bridge at Wrenbury didn't operate as expected, causing a traffic jam and some embarrassment. The kettle had scaling even though we had asked and were advised that it hadn't, but this could be a case of what we were both expecting or used to. The boat's manual needs to show a relevant image and descriptions for the central heating appliance to our boat, as it may have been the cause of us flattening our starter battery on four occasions. The bow rope could have been a bit longer to make mooring easier at Llangollen, where the jetties are much shorter. Thanks for a great time.

27 Oct 2018

Carolyn

Thank you for your feedback. As you and your crew took an extended holiday, we can see why the mooring limit in Llangollen would have been frustrating for you but for most of our customers 48 hours is plenty. There are buses that run from Trevor and Frontcycyllte to Llangollen if you ever decide to retrace this route. We're pleased to hear that our team at Wrenbury were able to resolve your technical issues and also offer you additional advice about starting the engine. It sounds as though you had a wonderful two week holiday, making plenty of memories, even if some of them were a little embarrassing! We hope you will be back for another holiday with us again in the future.

05 Nov 2018

Your recent holiday on Grebe - Hooded Grebe from Rugby Wharf

very nearly perfect - a few small niggles

26 Oct 2018

Carolyn

Thank you for your feedback. We hope you will be back to see us again soon.

06 Nov 2018