So don't take our word for it, see what thousands of our customers are saying about us!
See previous comments....not impressed
22 Jul 2025
Thank you for your sharing your feedback. I have forwarded your feedback to the Customer Service department AT ABC Boat hire who will be in touch with you shortly. Thank you for your patience.
23 Jul 2025
Thank you for your feedback and for taking the time to share your experience with us. At ABC Boat Hire, we truly value customer comments, as they play a vital role in helping us maintain and continually improve our service. Your concerns have been passed on to the Marina Manager, and I can confirm that a response letter has been sent to your address addressing the issues you raised. We sincerely appreciate your input and remain committed to enhancing the canal boating experience for all our guests.
29 Jul 2025
All good, no problems, fine.
22 Jul 2025
Thank you for your feedback! We're glad to hear everything went smoothly and that you found the boat well equipped and our staff friendly. It's always great to know our guests had a hassle-free experience. We hope to see you again soon!
24 Jul 2025
Well equipped boat, friendly staff.
22 Jul 2025
Thank you for your feedback! We're glad to hear everything went smoothly and that you found the boat well equipped and our staff friendly. It's always great to know our guests had a hassle-free experience. We hope to see you again soon!
24 Jul 2025
A lot of moored boats which need attention.
22 Jul 2025
Thank you for your feedback! We're so pleased to hear you enjoyed the newly refurbished boat and found the handover friendly and smooth. We appreciate you letting us know about the temperature gauge issue — it's been noted and will be addressed promptly. It's also great to hear the cleanliness met your expectations. We understand that moored boats can sometimes affect the cruising experience, and we’ll continue working with the relevant authorities to help keep the waterways clear and enjoyable. We hope to welcome you back again soon!
24 Jul 2025
Friendly handover. Slight issue with temp gauge not working. Reported when handed back. Clean bed linen and towels. Clean boat
22 Jul 2025
Thank you for your feedback! We're so pleased to hear you enjoyed the newly refurbished boat and found the handover friendly and smooth. We appreciate you letting us know about the temperature gauge issue — it's been noted and will be addressed promptly. It's also great to hear the cleanliness met your expectations. We understand that moored boats can sometimes affect the cruising experience, and we’ll continue working with the relevant authorities to help keep the waterways clear and enjoyable. We hope to welcome you back again soon!
24 Jul 2025
Relaxed handover but covered everything we needed to know
22 Jul 2025
Thank you for your feedback! We're glad to hear the handover felt relaxed yet informative — that's exactly the balance we aim for. We hope you had a great time on the water and look forward to seeing you again!
24 Jul 2025
Leisurely cruise down LLangollen to Frankton locks and Montgomery canal. Unfortunately no pubs open on Mon-Wed down Montgomery, and no shops.
22 Jul 2025
Thank you for your lovely feedback! We're so pleased you enjoyed the boat, found everything clean and well-equipped, and appreciated the support from our team. It’s great to hear your cruise along the Llangollen and Montgomery canals was a relaxing one. We understand the limited pub and shop availability early in the week can be a bit of a challenge — thank you for highlighting that for future guests. We hope to welcome you back for another peaceful journey soon!
24 Jul 2025
Excellent service
20 Jul 2025
Thank you for your kind words! We’re delighted to hear that you found ABC Boat Hire professional and that our service met your holiday expectations. It’s always our goal to provide a smooth and enjoyable experience from start to finish, and we’re so pleased we could deliver that for you. We hope to welcome you aboard again soon!
24 Jul 2025
Fulfilled our holiday expectations
20 Jul 2025
Thank you for your kind words! We’re delighted to hear that you found ABC Boat Hire professional and that our service met your holiday expectations. It’s always our goal to provide a smooth and enjoyable experience from start to finish, and we’re so pleased we could deliver that for you. We hope to welcome you aboard again soon!
24 Jul 2025
The staff are friendly, helpful and knowledgeable.
19 Jul 2025
Thank you for your feedback. We are pleased you enjoyed your experience from our Hilperton Marina on our Sandpiper Class.
20 Jul 2025
The boat is well appointed, and maintained
19 Jul 2025
Thank you for your feedback. We are pleased you enjoyed your experience from our Hilperton Marina on our Sandpiper Class.
20 Jul 2025
Boat was amazing, relatively new and very well equipped. Immaculately clean too!
19 Jul 2025
Thank you for your feedback. We're thrilled to hear that your experience was fantastic from start to finish. It means a lot to us that you felt well looked after throughout — our team always aims to make every part of the journey smooth, friendly, and personal. We truly appreciate your continued support and can’t wait to welcome you back for your next adventure on the water!
20 Jul 2025
Fantastic, from booking right through to returning the boat. As always everyone we had contact with was helpful, friendly and cared about us as customers.
19 Jul 2025
Thank you for your feedback. We're thrilled to hear that your experience was fantastic from start to finish. It means a lot to us that you felt well looked after throughout — our team always aims to make every part of the journey smooth, friendly, and personal. We truly appreciate your continued support and can’t wait to welcome you back for your next adventure on the water!
20 Jul 2025
The boats exterior was scruffy particularly the bows area which was dirty ,the anchor and chain left on seat, bow and stern lines were badly frayed and need replacing, tv and radio did not work, the dinette bed could not be used as smaller support legs were missing, boat not suitable for three average adults +small dog, we returned the boat after 5 days, very disappointed.
19 Jul 2025
Thank you for sharing your experience. I have forwarded your comments to our Customer Service department who will investigate and be in touch shortly. Thank you for your patience and understanding.
20 Jul 2025
Thank you for sharing your experience aboard Great Dusky Swift from Springwood Haven Marina. We appreciate your feedback and would like to address a few of the points you raised. The ropes onboard have now been replaced—thank you for bringing this to our attention. All of our dinette tables are designed to convert into beds. On our Duck Class boats specifically, the bed legs are stored in the cupboard for easy access. If you had contacted the marina during your holiday they would have advised you of this. The TV and radio systems are fully operational, though please note that signal reception can vary depending on your location along the canal. Every narrowboat is thoroughly cleaned inside and out after each hire. We’re sorry to hear that the exterior did not meet your expectations on this occasion and apologise for any inconvenience caused. Please remember that all our marinas offer a 24/7 call-out service for any issues during your canal boat holiday. Had we been contacted at the time, one of our engineers could have provided support over the phone or arranged a visit to assist you directly. We hope to welcome you back onboard in the future.
24 Jul 2025
Very clean boat with well equipped kitchen. Helpful and friendly reception and instruction from the guys.
19 Jul 2025
Thank you for your kind feedback! We're glad to hear you found the boat clean and well equipped, and that our team provided helpful and friendly service during check-in and instruction. We really appreciate you choosing ABC and hope to see you again soon for another enjoyable trip!
20 Jul 2025
