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So don't take our word for it, see what over 5000 of our customers are saying about us!
The route was lovely.Minor differences to barge than previous years which did not benefit the barge. Overall a good week. On second to last day we sadly experienced a engine fire which was delt with professionaly by the engineer. There was no follow up contact by management of the company considering the seriousness of the fault that caused the fire which is very disapointing considering the engineer did say we was very lucky. Overall it was a good week
09 Apr 2018
Thank you for your feedback. Our Customer services department are currently in communication with you regarding your experience.
16 Apr 2018
The boat was in great condition and had superb facilities. The staff were very helpful. A fantastic experience!
09 Apr 2018
Thank you for this fantastic feedback, it's great to hear that you had such a great time! We look forward to welcoming you again soon.
16 Apr 2018
great experience. only the pick-up times (after 2:30 pm) and and return times (by 9am) are a bit inconvenient since it effectively reduces the time on the boat by a day. Late morning pick up/ late afternoon return would be better
09 Apr 2018
Thank you for your feedback. Our arrival and return times are necessary to enable us to clean, prepare and complete any maintenance work on the boat in between hires. We're glad you enjoyed your narrowboat experience and look forward to welcoming you back again soon.
16 Apr 2018
It was really nice just to chillout and have a slow drive around everyone was helpful and nice thanks
09 Apr 2018
Thank you for your feedback, we're glad you enjoyed the slower pace of life! We look forward to welcoming you again soon.
16 Apr 2018
The boat was spotlessly clean and well equipped. The training was excellent but by far the stand out feature was the people who work on the canals. Everyone was so friendly and keen to help.
09 Apr 2018
Thank you for taking the time to leave us your feedback. It's great to know that you enjoyed your holiday experience and that you found the staff on the Scottish Canals to be really helpful. We hope to see you again very soon!
16 Apr 2018
Very enjoyable family holiday - kids loved it, so did the Grandparents!! We'd highly recommend the Stratford canal - plenty of locks, tunnels, bridges, aqueducts etc to keep everyone entertained.....
09 Apr 2018
Thank you for your feedback and the photo's, it looks as if you had a great holiday! We look forward to seeing you again soon.
16 Apr 2018
Lovely clean boat. Everything very well explained.
09 Apr 2018
Thank you for taking the time to give us your feedback, we look forward to welcoming you again soon.
16 Apr 2018
Good service at pick up and drop off including training on how to use the boat.
09 Apr 2018
Thank you for your great feedback, we look forward to welcoming you again soon.
16 Apr 2018
Everything necessary was supplied on the boat. Boat was very well presented on arrival
09 Apr 2018
Thank you for your lovely feedback, which will be passed on to Worcester Marina. We look forward to welcoming you back again soon.
16 Apr 2018
We are five pensioners who regularly hire a boat (on different canals) in late March to avoid busy canal traffic. In our midweek break, we managed to reach Bourneville and return to Worcester, negotiating 112 locks and nearly 5 miles of tunnels. The 'White Tailed Eagle' was probably the best boat we have ever rented with comfortable seating and sleeping berths. Importantly it had very efficient heating! The Worcester ABC staff could not have been more helpful and we would recommend them without hesitation.
09 Apr 2018
Thank you for your fantastic feedback. You certainly covered a big distance in your mid week break, well done! Your lovely comments will be passed on to the Worcester Marina team. We look forward to seeing you again soon.
16 Apr 2018
We really enjoyed our holiday . It was our first time my husband and son-in-law drove the boat, we only got as far as wilcoxsholm bridge 42 then came back . We dident make it to Edinburgh due to the bad weather. The guys that helped us through the locks were great . The falkirk wheel was amazing we would do this again hopefully weather will be better.
09 Apr 2018
Thank you for your feedback. It sounds like you had a great time despite the weather, the Falkirk Wheel is certainly an adventure that you won't forget for a while! We look forward to helping you plan your next holiday with us.
16 Apr 2018
Great service, lovely clean boat, friendly staff
09 Apr 2018
Thank you for your feedback, we're pleased you enjoyed your holiday and look forward to welcoming you again soon.
16 Apr 2018
Think the boat we got was good - felt fairly new. Had most of the things you wanted. Although TV didn't work (reception is poor on canal) and wifi hardly worked (for similar reasons). So I would assume they don't work and pack / prepare for that. We found the people in the wharf a bit panicky / passive aggressive. Needing all the adults to be there before commencing with instruction when in fact only two really needed to hear instruction as only two maned the boat. Also as we were running late, hanging on for everyone meant we had to pay a fine of £50. Maybe they should consider doing a video tutorial.
08 Apr 2018
Thank you for your feedback. It is important that all members of the crew do listen to the handover as the safety information is relevant to everyone, however, your comments have been forward to the Marina Manager. We do need to administer a fee to discourage customers from returning late from their holiday and impacting on the customers arriving later that day. We hope to see you again soon.
16 Apr 2018
The whole experience from booking through to handing the boat back was extremely well organised and the staff were so helpful and friendly. They definitely went above and beyond and even when half way through our holiday our toilet stopped working due to a blockage (2 year old had thrown my husband's wedding ring in there), Paul the engineer came to meet us once we moored to sort it for us and thankfully retrieved the ring (we didn't know it was the ring at the time). We'd like to thank Paul in particular as he was outstanding. He did our instruction on the boat and was so thorough in making sure we were not only safe but confident enough to go out by ourselves. The boat was spotless and had near enough everything we could need during our 7 day holiday (even things like a knife sharpener). Everything was thought of and the information manual was very informative and thorough without being too complicated for novices. I would highly recommend anyone to use Alvechurch Marina, fantastic customer service and definitely made our holiday a better experience.
08 Apr 2018
Thank you for taking the time to give us such brilliant feedback. Thank goodness Paul was able to retrieve the ring for you! Your comments will be forwarded to the Marina and especially Paul. We look forward to welcoming you back again.
16 Apr 2018
Enjoyed everyday despite the mixed weather. Always fun on a boat and plenty of mooring opportunities
08 Apr 2018
Thank you for your feedback. It sounds as though you had lots of fun regardless of the weather! We look forward to welcoming you again soon.
16 Apr 2018