So don't take our word for it, see what over 10,000 of our customers are saying about us!
We were impressed with the price of a very last minute booking, less than 48 hours in advance. The boat was what we expected as we had used ABC many times in the past although not for a few years. The boat was well presented and equipped to a good standard. I would have given 5 stars but for the following reasons. The first evening the water pump to the shower worked only for 15 seconds or so before triggering the breaker which then had to be reset before repeating the exercise again and again. To be fair when I phoned the next morning, an engineer came out whilst we were working the Caen Hill flight of locks and made a temporary fix to allow us to continue with our holiday. Great and immediate response and I would not have penalised the score if that were the only problem. We subsequently found that water from the shower was penetrating through to the carpet in the corridor outside - we concluded it probably needed a new seal. The third night onwards we could not get a signal on the tv in the saloon although we could in the cabin and we discovered that the box through which the aerial was plugged had broken. This did not mar the holiday unduly as after many years experience of boating holidays we had bought dvds to watch. The tv in the cabin had a yellow line running vertically through the picture. One of the helmsman’s waterproof jackets provided had no zip fastener. The staff were very pleasant and helpful but did not have much knowledge of the canal outside the immediate area. We were advised that due to strong currents between Bath and Bristol we could not travel beyond Bath but were unaware there was a similar situation at the other end of the canal which I mentioned. I had been longing to do the Caen Hill flight of locks for years so we happily set off in that direction, met with another boat and had a great 4 hours in the sunshine working through all the locks on Sunday. I always worry when we meet huge numbers of volunteer lock-keepers as most of them have far less experience than us and do not follow the instructions of the captain ie the person in charge of the boat often resulting in the boat being thrown about in the locks and wasted water resources. Especially so, when they see we are just two crew and hire-boaters on top. We normally politely refuse any offers given the opportunity and whilst some smile and accept our decision, others act affronted and almost aggressive in their response. This happened on our return down the Caen Hill locks. Some even assume that you want help and dive straight in without asking at all which is upsetting. Part of the fun of the holiday for us is to use the locks and we actively seek out routes with large numbers of locks so we have many of these confrontations.
04 May 2018
Thank you for taking the time to leave us your feedback. It is a shame that you had some issues with the showers although it does sound as if Hilperton were quick to respond and make a temporary fix until your boat could be returned to the Marina. Your comments about the televisions and the jacket have been forwarded to Hilperton so that they can rectify these issues ready for our next guests. We have also asked the Marina Manager to speak to the Waterways Manager for the Kennet & Avon about how the Volunteer Lock Keepers operate with our hirer's, it is important that you are given the opportunity to refuse any help if you want to experience the locks yourselves. We hope to welcome you back again soon!
07 May 2018
Excellent service from all the boatyard staff and Alistair was first class. The boat was in excellent order and very clean.
04 May 2018
Thank you for your feedback, your comments will be forwarded to Alvechurch Marina so that Alistair can be recognised for his great customer service. We hope we will see you again soon.
07 May 2018
Very professional and well managed Marina
04 May 2018
What lovely feedback, thank you! We look forward to seeing you again soon.
07 May 2018
All went smoothly, we were advised about the breach at Middlewich promptly and changed what we intended to do accordingly.The boat was spotlessly clean and well prepared with a few nice added extras, the staff at Gailey marina were the friendliest and most helpful we have ever come across and we have done plenty of Narrowboating holidays. A lovely holiday, everyone was very friendly.
04 May 2018
We're pleased to hear that you had a lovely holiday and that you enjoyed one of the many great routes on offer from Gailey. Your fantastic comments will be forwarded to the staff. We look forward to welcoming you again soon.
07 May 2018
The boat was well equipped and handled well. The staff were friendly and professional and the week went well. Pity about the English weather.
04 May 2018
It sounds as if you had a great week on Emerald Dove! It was a shame you didn't have better weather, perhaps we can arrange it for you next time!
07 May 2018
We had an enjoyable and relaxing holiday
03 May 2018
Great to hear that you had a relaxing time on the Kennet & Avon, thank you for your feedback.
04 May 2018
Lovely boat, had a wonderful week-end. Would recommend.
03 May 2018
It's great to hear that you would recommend us to your friends, thank you for the feedback.
04 May 2018
Fantastic holiday, the boat was well maintained and very clean.
03 May 2018
Thank you for your lovely comments, which we will pass on to Alvechurch Marina. We look forward to welcoming you again soon.
04 May 2018
Everything was ready when we arrived and very well organised
03 May 2018
It's great to hear that Hilperton Marina looked after you well and that you enjoyed your holiday on Yellow Warbler. We hope to see you again soon.
04 May 2018
There were some issues, probably minor but they had an effect on the holiday. We had to have a pump out of both toilets after only 3 days when I would have expected it to last much longer. The cold water tank wasn't full when we left the marina. The first fill up took almost an hour when on subsequents days, the fill up took less than 30 minutes
03 May 2018
Thank you for your feedback. We certainly wouldn't expect you to require a pump out after 3 days so your comments have been forwarded to the Marina for them to check how this could have happened. We hope we will see you again soon.
04 May 2018
This was hire No 9 out of 11 that I have booked with ABC since October 2015. Bragi whilst being the smallest boat was up to the standards I expect. She handled well, went where pointed and stopped easily. Staff at Gailey were very good. I am now looking forward to 2 more trips from March and Hilperton in the next few weeks
03 May 2018
Wow, you certainly have caught the narrowboat bug! It's great to hear that you enjoyed your time on Bragi and that you received good customer service from Gailey Wharf. We look forward to hearing about your experiences from your upcoming holidays!
04 May 2018
Lovely route, beautiful countryside and wildlife
03 May 2018
We're so pleased you enjoyed your holiday on the beautiful Llangollen Canal. Thank you for your feedback.\n
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04 May 2018
Very friendly and helpful staff. Well equipped boat and relaxed but efficient approach to leaving and returning to marina.
03 May 2018
Thank you for your lovely feedback which we will forward to the Marina. We look forward to seeing you again soon!
04 May 2018
Mostly good but boat was handed over with one of the toilet tanks full. We also had one mechanical breakdown but it was dealt with promptly. The mattresses also proved well worn and uncomfortable.
03 May 2018
Thank you for your feedback, to help maintain their usually high standards at Goytre your comments have been forwarded to the Marina Manager. We hope we will see you again soon.
07 May 2018
Great staff. V helpful. Well equipped, comfortable boat. Not their fault about the weather.
03 May 2018
Thank you for your feedback, we will see what we can do about the weather for you next time!
07 May 2018
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