So don't take our word for it, see what thousands of our customers are saying about us!
excellent staff and very helpful. Lovely boat in good condition and well equipped.
18 May 2019
very well organised. Boat well equipped .A Great Holiday.
18 May 2019
i would like to have been given some more instruction re: mooring the boat the suggested route with only the one lock was well advised being only a crew of two with no experience despite some inclement weather the experience was memorable
18 May 2019
Thank you for your feedback, which we will forward to the team at Rugby. Mooring can take some practice and it can take a few holidays to master the art! We're pleased you enjoyed your holiday experience and we hope you will be back for another adventure with us again soon!
20 May 2019
Brilliant in every way , we loved every minute of the holiday
17 May 2019
An enjoyable short break from Union Wharf to Wellford with pretty scenery and good pubs.
17 May 2019
Thank you for your feedback, we're really pleased you enjoyed the beautiful scenery around Market Harborough and the lovely pubs on the Grand Union Canal. We hope to welcome you back aboard in the future!
20 May 2019
We enjoyed the weekend on the boat which was well equipped and clean. The arrangements for the holiday were well documented. A laminated route with listed info regarding locks and places to visit etc would be better than having to pay £5 for a tiny map. Setting off with out a map would have been foolish and it was optional! We met a lot of lovely, helpful people on the canal but a few people expressed displeasure towards the company for letting boats out with crews who were constantly coming close to or banging stationary boats.
16 May 2019
Thank you for your feedback. Generally our customers order maps and guides when booking their holiday and take time to plan a route based on the amount of cruising hours they would like to do per day and the amount of crew they have. We sell a variety of maps at the Marina for those who haven't already purchased them. We do also encourage our customers to watch the Boaters DVD and read all of the information on our website before arriving at the marina, where their safety handover can take up to 2 hours if they don't any have previous experience. Our Marina staff will not allow customers to leave the Marina if they feel they are not competent but occasionally accidents do happen. It's great to hear that you enjoyed your weekend and we hope you will be back for another break with us again soon!
20 May 2019
Great value with the aid of Tesco vouchers!!
16 May 2019
Thank you for your feedback, we're pleased you were able to take advantage of the great discounts available when using Tesco Vouchers! We hope to see you again soon.
20 May 2019
Disappointed in the seating breaking which meant a call out to be fixed. Toilet was not emptied prior to our departure which meant a stop off and cost to get this sorted. Also having to be back in the boatyard the evening before so loss of time on the holiday.
16 May 2019
Thank you for taking the time to leave your feedback. The Manager at Falkirk has confirmed that it was necessary to come out to you and replace some screws in the seating area, she apologises for any inconvenience this may have caused you. Every boat is pumped out as part of the turnaround process at all of our Marina's but we have found that the toilet tanks on Cactus Wren do fill slightly quicker because of the amount of water used in the flush mechanism. All boats need to be back on the Forth & Clyde Canal the evening before the return day because of the timings of the Falkirk Wheel. These timings are taken into account in our route descriptions in the brochure and on our website. We hope to see you again soon!
24 May 2019
We had to use the wet weather gear and one of the leggings was split down the side. The inventory said that there was a chopping board and a torch. We couldn't find either. The vacuum cleaner was jammed full as if it had never ever been emptied. I think that there should be instructions given on winding points. We turned around at the winding point just above the first lock with the help of the lock keepers, who advised us that if we went to the next winding point past the top lock, we would have struggled to return the boat on time.
16 May 2019
Thank you for your feedback, which we will forward to the Marina so that they can check the inventory and ensure the hoover has now been emptied. Route timings are discussed with the crew during the handover of the boat and we will check that the correct information is being given. We hope you will be back for another holiday with ABC in the future!
20 May 2019
Incredibly relaxing break, very quiet and picturesque. Cruised to the top of Hatton Locks and returned and only saw 6 active other boats. Perfect social week, good family and friends time.
16 May 2019
Thank you for your feedback. it sounds like you had a perfectly relaxing week with family and friends! We hope to see you all again soon.
20 May 2019
I thought the service by your team was very good especially Paul - we had to come back and have new batteries fitted and he was quick and efficient, turned the boat around for us and off we went.
16 May 2019
Thank you for your feedback, it's great to know that Gayton resolved your technical problem quickly and you were able to continue with your holiday! We hope to welcome you again soon.
24 May 2019
Because everything about the holiday exceeded our expectations.
16 May 2019
Thank you for your lovely feedback and for the photo! If you would like to enter our ABC Calendar Competition you can find details on our website under 'more information'! We hope to see you all again soon.
20 May 2019
The boat was great .. Special touches helped though the main table has draw back for 8 adults re seating .. the table end at the step could do with a folding chair or such ? Great storage and well presented No reflection on any one at ABC or the base or boat but we had 2 very disturbing encounters with live aboard folks around Bathampton where we were approached by a small row boat with an outboard motor . The guy was obviously drunk or on something . threatened our crew inc 3 women in their 70s with garotting etc zig zagging dangerously as he approached our moving boat . We accept we are invading their space in a way but this could have become ugly for anyone prone to responding
16 May 2019
Thank you for taking the time to leave your feedback, our Customer Services Manager will be contacting you.
03 Jun 2019
Fantastiskt fräsch och praktisk båt med fullgod utrustning! Mycket tydlig information före start. Otroligt trevliga omgivningar med hjälpsamma människor både på kanalerna och iland. Så vackert och rogivande färd med stor grönska och spännande fågelliv! Det lever vi på länge!!
16 May 2019
Thank you for your lovely feedback, we look forward to seeing you all again in the future!
20 May 2019
I gave 5 stars because staff gave excellent service. Service from every person I had contact with was attentive, helpful, effective, accommodating, reassuring ( for this novice!), and pleasant. Names I recall are: Jason (pre-trip telephone planning), Mandy (email and front desk), and Jay ( on-board training). There were others whose names I do not recall. In addition to customer service, the boat worked! Only thing that could have been better: weather.
16 May 2019
Thank you for your wonderful feedback, which we will forward to our team at Whitchurch. We look forward to seeing you again, when we will try to arrange better weather for you!
20 May 2019
