So don't take our word for it, see what thousands of our customers are saying about us!
Sadly the first impressions at Worcester Marina we not good - the initial greeting at boatyard was by a seemingly disinterested assistant - she didn't give a good impression. However the chap that showed us the boat was excellent. Overall the boat was good and handled well and everything we needed was there. However: 1) We had a problem in that the cooker oven kept going out, particularly when it was windy. 2) Whilst the wider beds are more comfortable, they really hindered movement in the boat and our shins suffered from unintentional contact with the folded extensions . It is now impossible to walk forwards past the beds, in particular when carrying cups of coffee. 3) The bright LED lights cast dark shadows in particular over the sink making it difficult to see to wash up, and I miss the individual switches on each light allowing adjustment of levels of lighting. 4) Whilst we had a quota the wifi/internet was superb - much faster and more reliable than in previous years, however 300mb per day is not sufficient for a boat of 5 people, and there is no way we could monitor how much of it we were consuming. 1gb a day would be better with the ability to purchase more if required in advance (assuming you know how quickly you are using it). We found that the code had expired by Wednesday - was this because we'd used the whole week's quota?
05 Jun 2019
Thank you for taking the time to leave your feedback, your comments have been forwarded to the Marina as well as our boat building team. We are using a new WiFi system and this may be reviewed in the future.
06 Jun 2019
Great clean and tidy boat. Best turned out boat we have hired. Many thanks
05 Jun 2019
it was a great holiday the boat was clean and the staff helpful if I have to say a negative the cooker was tempremental just when you thought dinner was complete you would realise that the gas had gone out and not cooked the food. apart from that all was good
05 Jun 2019
Thank you for your feedback, which I have sent to the Marina so that they can check the oven. It's great to hear that you had a great holiday and you were impressed by our team at Hilperton. We hope to see you again soon!
06 Jun 2019
Excellent communication, training for cruising and boat conditions
04 Jun 2019
Boats were spotless. Staff were excellent. Plus the canal in May was superb. What's not to like?
04 Jun 2019
Boat was lovely and in immaculate condition. Instruction / tuition was comprehensive. We had a fantastic time and will be booking again next year.
04 Jun 2019
Thank you for your lovely comments, it sounds like you all had a wonderful time on Little Grebe! We look forward to welcoming you again next year.
04 Jun 2019
Briefing was efficient and not long-winded the guy who did it was personable, articulate, confidence enhancing, listened and answered all our questions including those of my 5yr old nephew. Would have been nice to have been warned about how shallow the canal was - we got our back end beached on the first night - took 4 attempts to free us. Albeit not ideal it was affirming, team building start to the holiday. Onboard was comfortable and information was all useful and accurate.
04 Jun 2019
Thank you for the fantastic feedback about our team at Goytre Wharf! The Monmouthshire and Bracon Canal is renowned for being shallow and although we do make a note of this in our brochure it should have been mentioned during your handover. Being grounded can be alarming at first but getting free is all part of the fun! We hope to see you all again soon.
06 Jun 2019
Whole experiance was fantastic. Best boat and yard we have hired from. Made very easy. Value for money. Excellent and very helpful staff. Will come back. Thank you
04 Jun 2019
A brilliant week. The boat was in excellent condition. Ray who showed us around was very helpful. Although this was our first adventure in a narrowboat, it wasn't as daunting as first imagined. We did the route from Whitchurch to Llangollen which was stunning rural countryside and Llangollen is a superb town with excellent places to eat and things to do/see.
04 Jun 2019
Thank you for your feedback, we're so pleased you enjoyed your adventure and had a brilliant holiday from Whitchurch! Llangollen is a beautiful town and certainly worth a visit if you are cruising this canal. We hope we will see you all again soon!
06 Jun 2019
As always, polite and attentive staff who ensure the customer is at the heart of the experience
04 Jun 2019
A great, relaxing holiday, despite all the locks, in beautiful countryside
04 Jun 2019
Everything was as we expected and we really enjoyed the holiday.
04 Jun 2019
Excellent service and detailed notes
04 Jun 2019
Plenty of parking nice relaxed introduction as complete novices. Canal boat nice and clean
04 Jun 2019
Everything was O.K. and ready for us.
04 Jun 2019
