So don't take our word for it, see what thousands of our customers are saying about us!
Very good holiday. Would definitely recommend
19 Oct 2026
Greeting and departure was perfect, had an amaziing time on a super boat, jave already recommended friends
19 Oct 2026
We had a great trip on a superb boat
19 Oct 2026
Excellent from start to finish a thoroughly enjoyable break.
19 Oct 2026
Wonderful experience sailing with friends and family on such a peaceful canal
19 Oct 2026
Wonderful experience sailing along the peaceful canals with friends and family,would do it again in a heartbeat.
19 Oct 2026
We had an amazing holiday
19 Oct 2026
We hired two boat and they we both fit for purpose and immaculate. We had all the facilities needed and the scenery was stunning
19 Oct 2026
Excellent boat, efficient service and polite staff
19 Oct 2026
Boat design is well thought out and quality of furniture and fittings is very good. Staff are really helpful and the welcome is always warm. Emergency help is always available with knowledgable people who get your problem sorted. Nothing is too much trouble for them.
19 Oct 2026
We had a good time, but tons of issues, as previously mentioned. Not as worry free as I would expect from a well run tour operator.
17 Oct 2026
Thank you for taking the time to share your feedback. Your comments have been passed on to the Marina Manager for their attention. We sincerely apologise for the issues you experienced during your holiday and regret that your experience did not meet expectations. We appreciate you bringing these matters to our attention and hope to have the pleasure of welcoming you back in the future for a smoother and more enjoyable boating holiday. ABC Boat Hire
02 Nov 2026
Overall, they did a good job. We rented from Falkirk Wheel. We learned that the Scottish Canals is the subcontractor there, so it really does not matter who you rent from (Black Prince or Marine Cruises), the staff assisting you (checking you out, maintaining the boats, etc) will be the same. We did have a maintenance issue with the boat, the heater would not work (October is a bit chilly). We did get it fixed the next day. I would say the communications was not great. We left multiple messages at the main office and they NEVER responded. The emergency contact number did get our heater repaired, but it took them a long time to respond, making us more nervous than we needed to be. And no fault on ABC, but this location seems to have a lot of maintenance issues with the canal itself. The run up to the Helix/Kelpies was supposed to be operational, but they have blown 2 deadlines. When we booked it was supposed to be open (their 2nd deadline) per the Scottish Canals, confirmed by ABC. No one told us otherwise from ABC until we picked up our boat and the Scottish Canals website did not have a no-go status either. A lock failed on the Forth & Clyde basically closing it down. Again, no status updates ever on the Scottish Canals website. We had appointments to go that way (i.e. for people to work the Bonnybridge lift, and the following lock), but no one called to let us know that was no longer possible. We had a 2 week rental, and a schedule and we had no time to prepare for the changes, even though Scottish Canals, and therefore the ABC office staff at Falkirk knew that we were assuming to go that direction and it was no longer viable. We found out during our boat walk through, having no choice but to go towards Edinburgh (Grand canal). We had promises from multiple people to give us updates, which they never did. Every time we asked for info, we got different stories. The day before we were able to traverse the F&C, we had people telling that the divers were assessing the damage, when it actually was fixed for at least a day. We saw a lot of wear and tear on all the facilities, from showers, to moorings to locks. So our experience may not be an anomaly. We had a leak into the engine compartment due to a known issue, that we were not told about at check out and was the cause of our heater failure. The bow rope was too short for lock operations.
17 Oct 2026
Thank you for taking the time to share your feedback. Your feedback has been passed onto the Marina Manager at Falkirk Wharf. We are pleased to hear that you had a good overall experience with your boating holiday, although we do apologise that aspects of the service and communication fell short of your expectations. Having reviewed our call-out records, we can confirm that your heater issue was attended to and resolved within three hours of your call-out. However, we appreciate that the wait may have felt longer at the time, particularly given the cooler October weather. Please be assured that the team made every effort to attend to you as soon as possible and rectify the issue. We sincerely apologise for any inconvenience and discomfort caused. With regard to the canal closures and restrictions, these are managed by Scottish Canals, who are responsible for the canal infrastructure and navigation. Information regarding planned and unplanned closures is shared with the Falkirk staff and updates are also published on the Scottish Canals website. During your hire, there were issues affecting navigation on the Forth & Clyde Canal. Unfortunately, unforeseen stoppages and infrastructure-related issues are outside of our control, as the maintenance and operation of the canal network fall under the responsibility of Scottish Canals. Although repair work was completed, the canal was not immediately passable for all boats immediately. The Boat Movement Team was responsible for managing boat movements and determining when it was safe for boats to transit the affected section. As per our Terms and Conditions under Section 18. Exclusion and Limitation of Liability: The company cannot be held responsible for any restrictions on cruising, obstructions, repairs, damage or closure of waterways, non availability of routes, navigational works, storms, floods, droughts, ice, shortage of water or other weather or climactic conditions. We fully appreciate that these unforeseen circumstances caused disruption to your planned itinerary, particularly given the length of your holiday and the arrangements you had made in advance. We appreciate your positive comments about the overall efforts of the team, and we are sorry that the issues encountered affected your enjoyment of the holiday. Thank you again for bringing these matters to our attention. We hope to have the pleasure of welcoming you back in the future for a smoother and more enjoyable boating holiday. ABC Boat Hire
02 Nov 2026
Please see previous comment.
16 Oct 2026
Just completed a 10 day cruise around the 4 counties ring. We have been with ABC many times over the years and been from Anderton Marina on two occasions before. Everything was well organised and the staff were helpful and friendly. However, the boat despite being clean and well equipped had seen better days and needed refurbishment. The upholstery was becoming shiny, the woodwork was starting to look worn, the grill on the cooker would only work if you stood and held the button in and one of the shower heads would not sit it the fitting as it become slack with use. On top of this the movement on the rudder we excessive and would not rotate through 180 degrees and banged and vibrated when the boat was steered. We had a great 10 days but felt let down due the above. I’m not sure if the condition of the boat was down to the marina or ABC but given the price of the holiday quality control needs to be better.
16 Oct 2026
A good trip but disappointed with the general standard of boat
16 Oct 2026
Thank you for sharing your experience. I can confirm your comments have been passed onto the Marina Manager to help improve our service at Springwood Haven Marina. ABC Boat Hire.
30 Oct 2026
