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Great holiday, staff helpful. 2nd time using ABC. Only comment would add- we have dogs and so would love there to be a cleaner onboard that actually picked up hairs - we tried, but frustrating with the equipment provided
17 Apr 2019
A short break form Aldermaston to Newbury ( return ). We might consider a shorter boat next time on the canals, but on the whole we couldn't fault the experience.
17 Apr 2019
Thank you for your feedback and for the photo! If you would like to enter your photo in our calendar competition, details can be found on our website under 'more information'. We look forward to welcoming you again soon.
22 Apr 2019
Booking the holiday was easy and correspondence efficient and friendly. Boat was clean and well equipped enough for 2 families. There was enough space so we were not on top of each other. However top bunks only suitable for small people, bottom bunks were comfortable. We liked having 2 social areas to separate the children and the adults. We enjoyed the holiday and even though it was our first canal holiday and we had one of the largest boats on the canal, we were able to handle the boat with relative ease; even the locks, which the boat just fitted in.
17 Apr 2019
Thank you for your feedback. We are delight to hear that you found the booking process and the correspondence so easy, efficient and friendly. It sounds like you had a great holiday on Tundra Swan and were very happy with the layout and how comfortable the boat was. It is always great to hear first timers enjoying themselves and having such a positive experience. We look forward to seeing you again soon.
19 Apr 2019
We were made very welcome on picking up the boat, very easy to understand hand over tour. Beautiful boat, well laid out and very well equipped.
17 Apr 2019
I THOUGHT THAT ROY THE INSTRUCTOR IS WORTH HIS WEIGHT IN GOLD,VERY PATIENT AND A GREAT TUTOR, ALSO LEE WAS EXCEPTIONALLY HELPFUL AND WELCOMING I WOULD RECOMMEND TO EVERYONE THANK YOU FOR A GREAT BREAK
17 Apr 2019
Thank you for your great feedback. We will pass this on to the ream at Reedley to let them know what a great job they are doing. We are delighted that the team at Reedley were so helpful and welcoming to you and this helped you to enjoy your holiday. We look forward to seeing you again soon.
19 Apr 2019
Every thing perfect thank you,even the weather
17 Apr 2019
Excellent experience from initial enquiry , all staff helpful and friendly advice given . Great briefing by Nick . Very well equipped boat , v comfortable. Great people to do business wth
17 Apr 2019
We thought the staff were fantastic, but the boat was disappointing after our previous experiences with Alvechurch. It started with a delayed leaving as we waited for a new TV and then the alternator needed changing which happened day 2 after an anxious time of wondering why we couldn't get heating, TV, Wi-Fi to work and many phone calls back to the office The batteries then seemed to improve but we never could use Wi-Fi. The window catches and both door bolts were difficult and I was unable to open or close the hatch from inside the boat as it was so stuck. The shower dripped in the front bathroom and it needed the man on board to take down the bed in the salon because we couldn't get the supports out. Maybe I had the wrong expectation but it isn't good enough to my mind.
17 Apr 2019
Thank you for your feedback which we have forwarded to the marina and our Customer Services department. We hope you enjoyed your holiday and we look forward to seeing you again in the future.
19 Apr 2019
Very good experience with the boat and marina. Unfortunately we had a flat battery for some reason on last morning which delayed our departure. It was sorted but took a couple of hours. The only other reason we marked 4 rather than 5 stars was that it was a very cold weekend. That wasn't anyone's fault.
17 Apr 2019
Very efficient service and a great boat for our family.
17 Apr 2019
Lovely service from start to finish
17 Apr 2019
There were a number of defects on the boat which I felt should have been checked prior to releasing to customers. Namely: Drinking water tastes of algae and not purified water. Gas grill did not work Hot water controller in shower did not work - cold showers. WiFi expired after 2 days. (Not 4). Whilst I appreciate there is a capability to fix one, may be two of these failings by dispatching an engineer, This can be construed as disruptive / intrusive whilst on holiday. If these were tested and rectifiers before boat release then there would be no complaints. I also feel that the 0930 return is a very early check out and could be extended and still allow sufficient time for turnaround boat activities. Despite the above, overall I was happy with the cleanliness of the boat and the courtesy and kind manner of staff - lovely people. I will use you in the future next Easter.
17 Apr 2019
Thank you for your feedback. It is disappointing to hear about some of the issues you experienced on board Rock Bunting, I will pass this on to the marina manager at Alvechurch to investigate. Our arrival and return times are necessary to enable us to clean, prepare and complete any maintenance work on the boat in between hires. The amount of free data provided at the start of your holiday should be sufficient for internet browsing or emailing but may not last long if you are downloading or streaming. You do also have the option to purchase more if needed. I am glad you found our team at Alvechurch to be helpful and courteous. We look forward to seeing you again next year!
19 Apr 2019
Weather was good ,company was good ,boat was good ,although cold at night, the scenery was also good, so all in all a lovely break.
17 Apr 2019
Very good staff and service. The boat was fine when it had "warmed up" presumably because it was the beginning of the season.
17 Apr 2019
Fabulous friendly service from the whole team from the moment we arrived. Beautiful and clean boat.
17 Apr 2019
Thank you for your feedback. Our team at Wrenbury are great, and we are delighted to hear that they provided you with a very friendly and professional service. We are also happy to hear that you found the Cobbs Wren to be in such good condition and we look forward to seeing you again soon.
18 Apr 2019
