So don't take our word for it, see what thousands of our customers are saying about us!
See above …………….. ……………….
12 Jul 2025
Thank you for your kind words and lovely feedback! We’re so glad to hear you had a relaxing week and that everything—from the boat and helpful information to the friendly service—contributed to a great holiday. We’ll be sure to pass on your thanks to the receptionist who helped with your luggage—she’ll be delighted to hear it! We’d love to welcome you back for another peaceful canal adventure soon.
24 Jul 2025
Very friendly and warm staff at the Hilperton marina where we collected the boat. Explained everything well. The location was a great start for exploring the kennet and avon canal to the west or the east. We did both. We have hired boats from ABC boat hire in the past (x3 previous occasions), so were able to compare previous experiences. The boat was a bit disappointing. Even if it had been advertised as 4 star I would be so disappointed, but 5 star? This boat (Marsh Wren) was far from 5 star. 1. Couldn't lock the rear door hatch from the inside (catches were fitted wrong). 2. When filling up the drinking water tank, we knew it was full because excess water was coming out of a random hole in the boat (a bit of h&s issue - if water can get out - contamination can get in). 3.The interior wood panelling, including kitchen units were a bit grimy. 4. Repairs to the boat like portions ceiling replaced, new spot light - done a bit shoddily. 5. The ceiling light fittings were rusty,old and dirty. 6. The "plank" that sits on top of the boat roof - this was split and a bit unsafe for walking on. 6. There were no bowls for having your cereals.
12 Jul 2025
Thank you for your feedback and for taking the time to share your experience with us. At ABC Boat Hire, we truly value customer comments, as they play a vital role in helping us maintain and continually improve our service. Your concerns have been passed on to the Marina Manager, and I can confirm that a response letter has been sent to your address addressing the issues you raised. We sincerely appreciate your input and remain committed to enhancing the canal boating experience for all our guests.
29 Jul 2025
Every interaction with a staff member was courteous and helpful, The boat was clean and well stocked with towels , toilet rolls, etc. The information given was helpful and went towards a great holiday, especially the discount on a meal at the Black Bear pub! When we messed up and left luggage behind the receptionist was very helpful, so a big thank you to her.
12 Jul 2025
Thank you for your kind words and lovely feedback! We’re so glad to hear you had a relaxing week and that everything—from the boat and helpful information to the friendly service—contributed to a great holiday. We’ll be sure to pass on your thanks to the receptionist who helped with your luggage—she’ll be delighted to hear it! We’d love to welcome you back for another peaceful canal adventure soon.
24 Jul 2025
The boat was clean and had everything we needed. Route was nice and quiet. Thank you
12 Jul 2025
We’re so pleased to hear you had a fantastic time aboard Sedge Warbler from Alvechurch Marina. It’s great to know the booking process was smooth, the boat met your needs, and the route offered the peace and quiet you were looking for. We’ll be sure to pass your kind words on to the marina team—they’ll be thrilled to hear it! We’d love to welcome you back for another relaxing canal adventure in the future.
24 Jul 2025
A very nice boat. There was a problem with one of the showers. An engineer came out to fix it, but was not able to solve the problem.
12 Jul 2025
Thank you for your feedback and for choosing ABC Boat Hire! We’re really pleased to hear that the hire process went smoothly and that you were happy with the boat overall. We’re sorry to hear about the issue with the shower and that it couldn’t be resolved during your trip—thank you for your patience and understanding. Your comments help us improve, and we’ll be sure to follow up on this to prevent similar issues in the future. We hope to welcome you back for a smoother experience next time!
24 Jul 2025
Everything went very smoothly with the hire process. I was kept well informed throughout.
12 Jul 2025
Thank you for your feedback and for choosing ABC Boat Hire! We’re really pleased to hear that the hire process went smoothly and that you were happy with the boat overall. We’re sorry to hear about the issue with the shower and that it couldn’t be resolved during your trip—thank you for your patience and understanding. Your comments help us improve, and we’ll be sure to follow up on this to prevent similar issues in the future. We hope to welcome you back for a smoother experience next time!
24 Jul 2025
Nice route and scenery with a little of everything: aqaducts, tunnels, locks, bridges, pubs and of course beautiful landscape!
12 Jul 2025
Thank you for your detailed and thoughtful feedback! We’re so pleased to hear that you enjoyed your trip and found the boat clean, well-maintained, and fully equipped. It’s also great to know our team provided helpful service both before and during your journey. We really appreciate your suggestions regarding the ABC App—your insights about bridge numbers, lock names, and local amenities are incredibly valuable, and we’ll be passing them along to our development team for future improvements. We also take note of your comment about toilet pump-outs and will look at how we can better communicate this information in advance. It’s wonderful to hear that the route, scenery, and variety of experiences made for a memorable holiday. We’d be delighted to welcome you back for another canal adventure in the future!
24 Jul 2025
We had a clean and well maintained boat., equipped with everything we needed. The service prior to our journey, with fast response to our inquiries was very satisfying. The service and information by the staff at the marina was also very good. We found the ABC App with map for our route nice to have, but some important features were missing: number on the bridges and if the bridge needed to be opened and markings for locks with names. Marinas, other pubs/restaurants and shops would also be nice - with links to their websites. We would also liked to have had information up front about that toilets filled up quite fast. We had to have a pump out after half of our trip. We are all over very satisfied, and will for sure use ABC Boat Hire again if we do another canal boat trip in Britain!
12 Jul 2025
Thank you for your detailed and thoughtful feedback! We’re so pleased to hear that you enjoyed your trip and found the boat clean, well-maintained, and fully equipped. It’s also great to know our team provided helpful service both before and during your journey. We really appreciate your suggestions regarding the ABC App—your insights about bridge numbers, lock names, and local amenities are incredibly valuable, and we’ll be passing them along to our development team for future improvements. We also take note of your comment about toilet pump-outs and will look at how we can better communicate this information in advance. It’s wonderful to hear that the route, scenery, and variety of experiences made for a memorable holiday. We’d be delighted to welcome you back for another canal adventure in the future!
24 Jul 2025
Great trip on easy to operate barge.
12 Jul 2025
Thank you for your lovely feedback! We’re so glad to hear you enjoyed your trip and found the barge clean, comfortable, and easy to operate. It’s great to know the training was clear and that our team made you feel welcome—your kind words mean a lot to us. We’d be delighted to welcome you back for another relaxing canal adventure!
24 Jul 2025
Nice clean barge inside and out comfy bed and dining area, easy to operate and training/talk through was easy to understand,. Friendly operators / owners
12 Jul 2025
Thank you for your lovely feedback! We’re so glad to hear you enjoyed your trip and found the barge clean, comfortable, and easy to operate. It’s great to know the training was clear and that our team made you feel welcome—your kind words mean a lot to us. We’d be delighted to welcome you back for another relaxing canal adventure!
24 Jul 2025
Disappointed that the diesel engine had to be repaired on the morning after we picked up the boat which meant that our departure was delayed by three hours. Also, there was a leak from one of the taps in the shower room.
11 Jul 2025
Our trip was perfect, slowly travelling along the canal, relaxing and living life at a very different pace.
11 Jul 2025
Disappointed that the diesel engine had to be repaired which meant we were 3 hours late in leaving the marina.
11 Jul 2025
Wonderful staff and clean boat.
11 Jul 2025
Thank you for your wonderful feedback! We’re so happy to hear your holiday was memorable and that everything—from the immaculate, well-stocked boat to the fun and informative briefings—helped make it special. Our team will be thrilled to know their efforts made a difference in your experience. We’d love to welcome you back for another fantastic canal adventure soon!
24 Jul 2025
Great staff, fun and informative briefings. The boat was immaculate and well stocked, comfortable and clean, everything in tip top shape.
11 Jul 2025
Thank you for your wonderful feedback! We’re so happy to hear your holiday was memorable and that everything—from the immaculate, well-stocked boat to the fun and informative briefings—helped make it special. Our team will be thrilled to know their efforts made a difference in your experience. We’d love to welcome you back for another fantastic canal adventure soon!
24 Jul 2025
